At a Glance
- Tasks: Design and implement scalable CRM solutions for major digital transformations.
- Company: Global consulting firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working, and career progression opportunities.
- Other info: Work in a supportive environment with exposure to cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact on enterprise-level projects.
- Qualifications: Experience in CRM solutions and strong communication skills.
The predicted salary is between 90000 - 105000 € per year.
An established global consulting and transformation practice is seeking an experienced CRM Solutions Architect to join a growing technology team. This role offers the opportunity to work on complex enterprise transformation programmes for large-scale organisations, helping clients modernise customer engagement capabilities and optimise business processes.
You will collaborate with multidisciplinary teams to design and deliver scalable CRM solutions, guide technical strategy, and support organisations through major digital change initiatives.
Key Responsibilities:- Discovery & Strategy: Engage with stakeholders to understand organisational goals, operational challenges, and transformation priorities. Lead workshops and discovery sessions to capture business, technical, integration, security, and compliance requirements. Assess existing environments and define future-state CRM strategies and roadmaps.
- Solution Design: Design scalable and maintainable CRM architectures aligned to business outcomes. Produce high-quality technical and functional design documentation. Provide strategic guidance on platform capabilities, integrations, and optimisation opportunities.
- Delivery Oversight: Support the successful delivery of enterprise CRM implementations from inception through to deployment. Collaborate with technical teams, business analysts, and project stakeholders to ensure solutions meet functional and quality expectations. Contribute to governance, solution assurance, and implementation best practices.
- Leadership & Collaboration: Mentor team members and contribute to capability development within the wider practice. Participate in pre-sales activities, solution shaping, and proposal development. Share knowledge and contribute to innovation initiatives around emerging platform capabilities and modern business applications.
- Essential: Strong experience designing and implementing enterprise CRM solutions within complex business environments. Expertise across customer engagement platforms, cloud technologies, workflow automation, and identity/access management solutions. Experience leading client workshops and translating business requirements into scalable technical solutions. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Experience contributing to solution proposals, bids, or commercial engagements. Proven background working in technical consultant, lead consultant, or architecture-focused roles.
- Desirable: Exposure to large-scale transformation programmes across regulated or enterprise environments. Familiarity with AI-enabled productivity and automation capabilities within modern business platforms. Experience with agile delivery methodologies and cross-functional programme delivery. Knowledge of process improvement, user adoption, and training approaches. Additional exposure to operational systems such as service management, ERP, workforce management, or finance platforms would be advantageous.
- Starting Salary - £90k - £105k (dependant on experience)
- Opportunity to work on high-profile transformation programmes.
- Collaborative and inclusive team environment.
- Exposure to enterprise-scale architecture and emerging technologies.
- Career progression within a rapidly growing technology practice.
- Flexible and hybrid working opportunities.
Digital Solution Architect, flexible working employer: Nigel Frank International
Join a leading global consulting and transformation practice as a Digital Solution Architect, where you will be part of a collaborative and inclusive team environment that values innovation and professional growth. With flexible working options and the chance to work on high-profile enterprise transformation programmes, this role offers not only competitive salary packages but also significant opportunities for career progression within a rapidly growing technology practice. Embrace the chance to shape the future of customer engagement while working with cutting-edge technologies in a dynamic London setting.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Solution Architect, flexible working
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. Building relationships can lead to insider info about job openings and even referrals.
✨Show Off Your Skills
Don’t just talk about your experience; showcase it! Create a portfolio or a personal website where you can display your projects, case studies, or any relevant work. This gives potential employers a tangible sense of what you can bring to the table.
✨Ace the Interview
Prepare for interviews by researching the company and understanding their challenges. Be ready to discuss how your skills can help them achieve their goals. Practice common interview questions and have a few of your own ready to show your interest!
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Digital Solution Architect, flexible working
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Digital Solution Architect role. Highlight your experience with CRM solutions and any relevant projects you've worked on, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Don't forget to mention specific examples of your work in enterprise transformation programmes.
Showcase Your Communication Skills:Since you'll be engaging with both technical and non-technical stakeholders, it's crucial to demonstrate your ability to communicate complex ideas clearly. Use your application to showcase how you've successfully done this in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the easiest way for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Nigel Frank International
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM solutions, especially D365 CE. Brush up on your knowledge of customer engagement platforms and be ready to discuss how you've designed and implemented these solutions in past roles.
✨Engage Stakeholders Effectively
Prepare to demonstrate your ability to engage with stakeholders. Think of examples where you’ve led workshops or discovery sessions, capturing business and technical requirements. Show them you can translate complex needs into scalable solutions.
✨Showcase Your Solution Design Skills
Be ready to talk about your approach to designing scalable CRM architectures. Bring along examples of high-quality technical documentation you’ve produced and explain how they align with business outcomes.
✨Highlight Your Leadership Experience
Don’t forget to mention your mentoring experience and how you’ve contributed to team capability development. Discuss any pre-sales activities or proposal developments you’ve been involved in, showcasing your collaborative spirit.
