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- Tasks: Own and optimise the CRM platform, ensuring seamless data flow and customer engagement.
- Company: Dynamic tech company in Central London with a focus on innovation.
- Benefits: Up to £55,000 salary plus benefits, including professional development opportunities.
- Other info: Join a high-performing team that values quality and detail.
- Why this job: Shape the future of customer experience and drive real business outcomes.
- Qualifications: Experience with CRM systems and strong data management skills required.
The predicted salary is between 55000 - 55000 £ per year.
Up to £55,000 + benefits
We’re looking for a technically strong CRM Systems Specialist to join a growing, high-performing team in Central London. This is a hands-on role for someone who enjoys working at the intersection of data, systems, and customer experience — owning the technical side of a CRM ecosystem and helping drive smarter, more connected customer engagement. You won’t just be using the CRM — you’ll be shaping how it works, how it connects, and how it supports both sales and marketing teams day-to-day.
What you’ll be doing:
- Owning the technical configuration and ongoing optimisation of the CRM platform
- Building and managing integrations between CRM, marketing automation tools, and other systems
- Ensuring a seamless omnichannel data flow across web, email, social, and sales touchpoints
- Designing and maintaining data structures, segmentation logic, and automation workflows
- Supporting marketing with audience builds, lifecycle triggers, and campaign execution
- Enabling sales teams with clean, actionable customer insights and pipeline visibility
- Troubleshooting system issues, sync errors, and data inconsistencies
- Developing dashboards and reporting to track performance and customer behaviour
- Acting as a guardian of data quality, governance, and GDPR compliance
What we’re looking for:
- Experience in a CRM systems / marketing technology / data-focused role
- Strong knowledge of CRM platforms such as Salesforce, HubSpot, Klaviyo, or similar
- Experience working with marketing automation platforms and lifecycle campaigns
- Solid understanding of data management, segmentation, and customer journeys
- Confidence working with integrations, APIs, or data syncing between systems
- Good working knowledge of Excel/Google Sheets, with exposure to SQL a strong advantage
- Experience building reports or dashboards (e.g. Power BI or similar tools)
- A proactive mindset — someone who can identify problems and build scalable solutions
Why this role?
- Opportunity to take real ownership of a complex CRM and data ecosystem
- Work closely with both commercial and digital teams, influencing real business outcomes
- Be part of a team that values quality, detail, and customer experience
- A role where your work directly impacts growth, retention, and performance
CRM Systems Specialist employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM expertise. This could be a case study or a demo of how you've optimised a CRM system in the past — it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM systems and data management. Think about specific examples from your experience that demonstrate your problem-solving skills and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Systems Specialist. Highlight your experience with CRM platforms and any relevant technical skills that align with what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Use numbers and examples to demonstrate how you’ve optimised CRM systems or improved customer engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about CRM systems and how your skills can help us drive smarter customer engagement. Keep it engaging and personal.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Nigel Frank International
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce or HubSpot. Familiarise yourself with their features and functionalities, as well as any recent updates or trends in CRM technology. This will show your technical strength and enthusiasm for the role.
✨Showcase Your Data Skills
Prepare to discuss your experience with data management and segmentation. Bring examples of how you've designed data structures or built reports in tools like Power BI. Being able to articulate your understanding of customer journeys and lifecycle campaigns will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified a problem within a CRM system and implemented a solution. Be ready to explain your thought process and the impact of your actions. This proactive mindset is exactly what the company is looking for!
✨Prepare Questions About Integration
Since the role involves building integrations between systems, come prepared with questions about their current setup. Ask about the challenges they face with data syncing or any tools they use. This shows your genuine interest in optimising their CRM ecosystem and your readiness to contribute.