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For Companies At a Glance
- Tasks: Become the go-to expert for Dynamics 365 CRM, driving user adoption and resolving cases.
- Company: Join a globally recognised, innovative company leading in Dynamics CRM solutions.
- Benefits: Enjoy a competitive salary, flexible hybrid work, enhanced pension, and life assurance.
- Why this job: Make an impact by optimising CRM efficiency while collaborating with talented developers.
- Qualifications: Experience with MS Dynamics CRM and strong problem-solving skills are essential.
- Other info: Work in modern offices just two days a week, balancing work and life.
The predicted salary is between 43200 - 72000 £ per year.
Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject Matter Expert for all things Dynamics CE. You will be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. You will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.
Role & Responsibilities
- Gather customer requirements and create technical/functional specifications that will provide clear insight for the development team and other functional teams.
- Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
- Collaborate with System Developers to ensure quality, project progression and to check that the product matches specifications.
Skills & Qualifications
- Hands-on experience with MS Dynamics CRM across various end-to-end projects.
- Ability to understand data, troubleshoot issues and suggest suitable solutions.
- Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
Benefits
- Starting Salary - up to £60k
- Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
- Enhanced Pension contribution, life assurance and more!
CRM Specialist employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of MS Dynamics CRM. Being knowledgeable about the platform will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven user adoption in previous roles. Highlighting your hands-on experience with MS Dynamics CRM and showcasing your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends related to CRM systems and user adoption strategies. This knowledge can help you articulate how you can contribute to the company's goals and improve their CRM processes.
We think you need these skills to ace CRM Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with MS Dynamics CRM. Include specific projects you've worked on and the outcomes achieved, as this will demonstrate your expertise to the hiring team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to gather customer requirements and provide tailored support.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully troubleshot issues in previous roles. Highlight your analytical approach and how you prioritised tasks to meet deadlines, as these are key skills for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a CRM Specialist role.
How to prepare for a job interview at Nigel Frank International
✨Show Your CRM Expertise
Make sure to highlight your hands-on experience with MS Dynamics CRM. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your capability as a subject matter expert.
✨Understand the Business Needs
Familiarise yourself with how businesses use CRM systems to drive user adoption. During the interview, be ready to discuss how you would gather customer requirements and adapt the CRM platform to meet those needs effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've troubleshot issues in the past. Discuss your analytical approach to problem-solving and how you prioritise tasks to meet deadlines. This will show that you can manage user requests efficiently.
✨Collaborate Effectively
Emphasise your ability to work with system developers and other functional teams. Share experiences where collaboration led to successful project outcomes, showcasing your teamwork skills and commitment to quality.
