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For Companies At a Glance
- Tasks: Lead the D365 CRM product roadmap and enhance customer engagement.
- Company: Join a forward-thinking team at a dynamic D365 CRM end user.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and great perks.
- Why this job: Make a real impact by driving continuous improvement in CRM systems.
- Qualifications: Experience with Dynamics 365 CE and strong communication skills required.
- Other info: Work in an Agile environment with opportunities for professional growth.
The predicted salary is between 40000 - 66000 £ per year.
Nigel Frank International are partnered with a forward-thinking D365 CRM end user who are looking to add a CRM Product Specialist to their business systems team. This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement.
Responsibilities
- Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs.
- Act as primary liaison between stakeholders, technical teams, and end users.
- Gather, analyse and prioritise requirements to shape new features, enhancements, and system improvements.
- Oversee the delivery of CRM changes through Agile methodologies, including managing backlog, sprint planning and user acceptance training.
Skills
- Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role.
- Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules.
- Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Experience with Power Platform (Power Apps, Power Automate, Power BI).
Benefits
- Starting salary - £50k - £55k.
- Flexible, hybrid working model.
- Enhanced pension contribution, life assurance & more.
Product Specialist in City of London employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with D365 CRM. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by understanding the company’s goals and how your role as a Product Specialist fits into their vision. Tailor your answers to show how you can enhance their Customer Engagement platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Specialist. Highlight your experience with Dynamics 365 and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer engagement platforms and how you can drive continuous improvement. Let us know what makes you the perfect fit for our team.
Showcase Your Agile Experience: Since this role involves Agile methodologies, be sure to mention any relevant experience you have in managing backlogs or sprint planning. We love seeing candidates who can demonstrate their ability to deliver enhancements effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nigel Frank International
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CRM, especially the Customer Engagement platform. Be ready to discuss specific features and enhancements you've worked on in the past, as well as how they align with business goals.
✨Showcase Your Agile Experience
Since the role involves overseeing CRM changes through Agile methodologies, be prepared to share examples of how you've managed backlogs, sprint planning, and user acceptance training. Highlight any tools or techniques you’ve used to ensure smooth delivery.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've acted as a liaison between technical teams and end users. Share specific instances where you gathered and prioritised requirements effectively, ensuring all voices were heard.
✨Highlight Your Power Platform Skills
If you have experience with Power Apps, Power Automate, or Power BI, make sure to mention it! Discuss how you've leveraged these tools to enhance CRM processes and drive continuous improvement in previous roles.