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- Tasks: Own and optimise the CRM platform, ensuring seamless data flow and customer engagement.
- Company: Dynamic marketing tech company in Central London with a high-performing team.
- Benefits: Competitive salary up to £55,000 plus benefits, including professional development.
- Other info: Join a collaborative environment that values quality and customer experience.
- Why this job: Shape the future of customer experience and drive impactful business outcomes.
- Qualifications: Experience with CRM systems, data management, and marketing automation tools.
The predicted salary is between 55000 - 55000 £ per year.
We’re looking for a technically strong CRM Systems Specialist to join a growing, high-performing team in Central London. This is a hands-on role for someone who enjoys working at the intersection of data, systems, and customer experience — owning the technical side of a CRM ecosystem and helping drive smarter, more connected customer engagement.
You won’t just be using the CRM — you’ll be shaping how it works, how it connects, and how it supports both sales and marketing teams day-to-day.
What you’ll be doing:
- Owning the technical configuration and ongoing optimisation of the CRM platform
- Building and managing integrations between CRM, marketing automation tools, and other systems
- Ensuring a seamless omnichannel data flow across web, email, social, and sales touchpoints
- Designing and maintaining data structures, segmentation logic, and automation workflows
- Supporting marketing with audience builds, lifecycle triggers, and campaign execution
- Enabling sales teams with clean, actionable customer insights and pipeline visibility
- Troubleshooting system issues, sync errors, and data inconsistencies
- Developing dashboards and reporting to track performance and customer behaviour
- Acting as a guardian of data quality, governance, and GDPR compliance
What we’re looking for:
- Experience in a CRM systems / marketing technology / data-focused role
- Strong knowledge of CRM platforms such as Salesforce, HubSpot, Klaviyo, or similar
- Experience working with marketing automation platforms and lifecycle campaigns
- Solid understanding of data management, segmentation, and customer journeys
- Confidence working with integrations, APIs, or data syncing between systems
- Good working knowledge of Excel/Google Sheets, with exposure to SQL a strong advantage
- Experience building reports or dashboards (e.g. Power BI or similar tools)
- A proactive mindset — someone who can identify problems and build scalable solutions
Why this role?
- Opportunity to take real ownership of a complex CRM and data ecosystem
- Work closely with both commercial and digital teams, influencing real business outcomes
- Be part of a team that values quality, detail, and customer experience
- A role where your work directly impacts growth, retention, and performance
CRM Systems Specialist in City of London employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM expertise. This is a great way to demonstrate your hands-on experience and technical know-how to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM systems and data management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CRM Systems Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Systems Specialist. Highlight your experience with CRM platforms and any relevant marketing technology skills. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Don’t hold back on your technical prowess! Detail your experience with integrations, data management, and any tools like Power BI or SQL. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRM systems and how you can enhance customer engagement. We love seeing enthusiasm and a proactive mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Nigel Frank International
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce or HubSpot. Familiarise yourself with their features, integrations, and how they can enhance customer engagement. This will show your technical prowess and readiness to take ownership of the CRM ecosystem.
✨Showcase Your Data Skills
Prepare to discuss your experience with data management and segmentation. Bring examples of how you've designed data structures or built reports in tools like Power BI. Being able to articulate your understanding of data flow and customer journeys will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified a problem within a CRM system and implemented a solution. Highlight your proactive mindset and how you’ve tackled issues like sync errors or data inconsistencies. This will illustrate your ability to troubleshoot effectively.
✨Prepare Questions for Them
Have a few insightful questions ready about their current CRM setup or challenges they face. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals. Plus, it opens up a dialogue that can make you more memorable.