At a Glance
- Tasks: Lead the design and delivery of D365 CE Customer Service capabilities.
- Company: Join a growing D365 CRM end user with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible working, and enhanced pension contributions.
- Other info: Flexible hybrid model with opportunities for professional growth.
- Why this job: Make a real impact by enhancing Dynamics 365 for evolving business needs.
- Qualifications: Hands-on experience with D365 CE and strong stakeholder engagement skills.
The predicted salary is between 55000 - 65000 £ per year.
D365 CE Functional Consultant - Cheshire - 3 days a week. Nigel Frank International are partnering with an established D365 CRM end user who are expanding their business applications following a period of growth. You'll be required to work closely with the business teams to translate requirements into scalable platform capabilities. The role is centered around enhancing Dynamics 365 through configuration, customisation and continuous improvement to support evolving business needs.
Responsibilities:
- Lead functional design and delivery of D365 CE Customer Service capabilities.
- Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements.
- Configure, customise, and extend the D365 CE platform to introduce new features and optimise existing processes.
- Support solution testing, user training and adoption activities across the organisation.
- Work with technical teams to ensure integrations, data flows and system enhancements align with business objectives.
Skills:
- Strong hands-on experience with D365 CE Customer Service.
- Ability to engage confidently with stakeholders at all levels, translating business needs into functional solutions.
- Proficiency in system configuration, customisation, workflows, business rules and extending platform functionality.
- Solid understanding of customer service processes, case management, and omnichannel engagement models.
- Strong analytical, problem-solving, and documentation skills.
Benefits:
- Starting Salary - £40k - £50k.
- Flexible hybrid working model (3 days a week).
- Enhanced Pension Contribution, Life Assurance, Medical and more.
Functional Consultant in Cheshire employer: Nigel Frank International
Join a forward-thinking company in Cheshire that values innovation and collaboration, offering a flexible hybrid working model that allows you to balance your professional and personal life. With a strong focus on employee growth, you'll have the opportunity to enhance your skills in D365 CE while working closely with diverse teams to drive impactful solutions. Enjoy competitive benefits including an enhanced pension contribution and comprehensive health coverage, making this an excellent place for meaningful and rewarding employment.
