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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for users daily.
- Company: Join a leading North London business investing in its tech function.
- Benefits: Gain exposure to diverse technologies and grow your skills in a supportive environment.
- Why this job: Perfect for IT enthusiasts who love problem-solving and working with people.
- Qualifications: Some IT support experience or a strong interest in starting a tech career.
- Other info: On-site role, 5 days a week, with opportunities for skill development.
1st Line Service Desk Engineer, North London, 32K
Nigel Frank are working with a leading business in North London that is investing in its technology function and looking to add a 1st Line Service Desk Engineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting a diverse range of users, and delivering an excellent customer experience. This position will require you to be on-site 5 days per week and they are looking to add to the team due to internal promotion.
The position offers exposure to a broad range of technologies and the chance to grow your skills across device support, Microsoft 365, infrastructure, and networking. It\’s an ideal opportunity for someone with a passion for IT support who enjoys problem solving, working with people, and learning in a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for IT issues, providing technical support to end-users.
- Troubleshoot and resolve problems across Windows and macOS devices.
- Support mobile device management tools (e.g., Intune or Jamf).
- Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure.
- Monitor and manage tickets through the IT service desk system.
- Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided.
- Use remote support tools to deliver effective assistance where needed.
Key Experience & Skills:
- Some prior experience in IT support, or a strong interest in developing a career in this area.
- Confident troubleshooting technical issues, with a willingness to learn new tools and systems.
- Basic knowledge of Microsoft 365, Active Directory, or IT infrastructure.
- Familiarity with IT ticketing systems; ServiceNow experience is an advantage.
- Strong interpersonal skills – able to explain technical problems in simple terms.
- Calm, patient, and professional under pressure, with strong time management.
- A proactive, problem-solving mindset with an eagerness to develop skills further.
If you\’re interested in this exciting opportunity, please reach out to Evie Ellson at (phone number removed) or email your latest CV to (url removed)
1st Line ServiceDesk Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line ServiceDesk Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and platforms, especially Microsoft 365 and ticketing systems like ServiceNow. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice explaining technical issues in simple terms. Since strong interpersonal skills are crucial for this role, being able to communicate effectively with non-technical users will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving mindset by preparing examples of past experiences where you've successfully resolved technical issues. This could be from previous jobs, internships, or even personal projects.
✨Tip Number 4
Research the company and its technology stack. Understanding their specific needs and challenges can help you tailor your responses during the interview and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace 1st Line ServiceDesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've acted as a first point of contact for technical issues. Emphasise your troubleshooting skills and familiarity with Microsoft 365 and ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention specific experiences that demonstrate your ability to handle technical issues and provide excellent customer service.
Highlight Key Skills: In your application, clearly outline your interpersonal skills and ability to explain technical problems in simple terms. This is crucial for a role that involves supporting diverse users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nigel Frank International
✨Show Your Passion for IT Support
Make sure to express your enthusiasm for IT support during the interview. Share specific examples of how you've enjoyed problem-solving in past roles or projects, as this will demonstrate your genuine interest in the field.
✨Familiarise Yourself with Key Technologies
Before the interview, brush up on the technologies mentioned in the job description, such as Microsoft 365, Azure Active Directory, and mobile device management tools. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Practice Explaining Technical Issues Simply
Since strong interpersonal skills are crucial for this role, practice explaining complex technical issues in simple terms. This will help you convey your ability to communicate effectively with end-users who may not have a technical background.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss specific instances where you've successfully resolved technical issues. Highlight your proactive approach and willingness to learn new tools, as this aligns well with the company's expectations for a 1st Line Service Desk Engineer.
