At a Glance
- Tasks: Manage key client relationships and bridge communication between clients and technical teams.
- Company: A growing CRM, data, and technology consultancy with a focus on innovation.
- Benefits: Competitive salary of c.£70K, remote work, and opportunities for professional growth.
- Other info: Dynamic role with the chance to work on diverse projects and technologies.
- Why this job: Shape client technology strategies and make a real impact in the tech industry.
- Qualifications: Experience in technical account management or related roles with strong stakeholder management skills.
The predicted salary is between 42750 - 52250 £ per year.
A growing CRM, data and technology consultancy is looking for an experienced Technical Account Manager to join its Client Delivery team and take ownership of key client relationships across its CRM, data and software portfolio. You'll act as the bridge between clients and technical delivery teams, combining strong relationship management with technical understanding across CRM, data, integrations, APIs and cloud technologies.
Key Responsibilities
- Build and manage trusted relationships with senior business and technology stakeholders
- Act as the main point of contact for technical, service and strategic matters
- Translate business requirements into clear conversations with consultants, developers, architects and data specialists
- Support discussions around CRM architecture, data models, APIs, integrations and cloud technologies
- Oversee ongoing projects, support arrangements and consultancy engagements
- Proactively identify and manage technical, delivery and relationship risks
- Help shape client technology roadmaps and longer-term strategies
Skills & Experience
- Experience as a Technical Account Manager, Technical Consultant, Solutions Consultant, Customer Success Manager or Service Delivery Manager
- Background within IT consultancy, SaaS, software, systems integration or a digital/data/technology agency
- Strong experience managing technical and non-technical stakeholders
- Good technical understanding of CRM, data, APIs, integrations and cloud-based solutions
- Experience contributing to account growth, renewals or commercial opportunities
- Comfortable working across multiple clients, projects and technical teams
Technical Account Manager - UK (Remote) - c.£70K in Bath employer: Nigel Frank International Careers
Join a dynamic and innovative organisation that prioritises employee growth and embraces the future of technology. As a Power Platform & AI Engineer, you'll be part of a collaborative work culture that encourages creativity and experimentation, with access to cutting-edge tools and resources. Enjoy a hybrid working model that promotes work-life balance while contributing to meaningful projects that drive digital transformation and automation.
Contact Details:
Nigel Frank International Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - UK (Remote) - c.£70K in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nigel Frank International Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nigel Frank International Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager - UK (Remote) - c.£70K in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nigel Frank International Careers:Your cover letter is your chance to shine! Tell us why you want to work at Nigel Frank International Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nigel Frank International Careers!
How to prepare for a job interview at Nigel Frank International Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
