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- Tasks: Provide top-notch support for healthcare technology and help improve patient outcomes.
- Company: Join a leading provider of Clinical Intelligence solutions in the UK.
- Benefits: Competitive salary, healthcare commission, parking, pension, and growth opportunities.
- Why this job: Make a real difference in healthcare while working with a passionate team.
- Qualifications: 2+ years in technical support and an IT qualification required.
- Other info: Office-based role with a collaborative, dynamic environment.
The predicted salary is between 30000 - 41000 £ per year.
Support Engineer Healthcare Technology (Office-Based) Up To £37,000 PA
Join a Global Leader in Clinical Intelligence. We are a market-leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data-driven decisions and directly contributes to improved patient outcomes.
We are growing our Support Engineering team and are looking for an experienced, customer-focused Support Engineer to join us. If you want to work with technology that genuinely makes a difference in healthcare, this is the role for you.
What You’ll Do:
- Handle incoming support calls and provide clear, confident assistance.
- Monitor and respond to support tickets within agreed SLAs.
- Diagnose and resolve technical issues; escalate to development when needed.
- Log, track, and close support cases using Jira.
- Install, configure, and customise applications for new customers.
- Deliver user training sessions to ensure successful onboarding.
- Test and validate bug fixes before they’re released to customers.
- Work collaboratively with a friendly, highly skilled team to support continuous improvement.
What We’re Looking For:
- 2+ years' experience in second-line technical support (desirable).
- An IT qualification or degree (required).
- Confident, clear communicator especially over the phone.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work well in a collaborative, process-driven environment.
Role Requirements:
- Office-based position applicants must live within 45 minutes and be able to drive.
- Full right to work in the UK.
Why Join Us?
- Work with technology used across almost every hospital in the UK.
- Be part of a passionate, supportive team that invests in your growth.
- Play a meaningful role in improving patient care and clinical decision-making.
- Work on interesting, challenging problems with real-world impact.
If you want to be part of a company making a meaningful impact in healthcare and you thrive in a dynamic support environment we’d love to hear from you. Apply today.
Application Support Analyst in Gerrards Cross employer: Nigel D Hughes Limited
Contact Detail:
Nigel D Hughes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Gerrards Cross
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and confident communication, try role-playing common support scenarios with a friend or family member. It’ll help you feel more prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Application Support Analyst in Gerrards Cross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant IT qualifications to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about healthcare technology. Share specific examples of how you've helped customers in the past, as this will resonate with our customer-focused approach.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Mention any challenging technical issues you've resolved and how you approached them, as this is key for the Support Engineer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nigel D Hughes Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to application support. Familiarise yourself with common issues and solutions, especially those relevant to healthcare technology. This will help you confidently tackle any technical questions during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped clients understand complex tech concepts. This will demonstrate your customer-first mindset.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving scenarios that might come up in the interview. You could be asked how you would handle a specific technical issue or a difficult customer. Practising these scenarios will help you articulate your thought process clearly and show off your strong problem-solving skills.
✨Familiarise Yourself with Jira
Since you'll be using Jira to log and track support cases, it’s a good idea to get comfortable with it before the interview. If you have experience with similar ticketing systems, mention that too. Showing that you can hit the ground running will impress your interviewers.
