At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic office environment.
- Company: Join Ark Housing, a progressive association with ambitious growth plans.
- Benefits: Competitive salary, generous leave, and electric car leasing scheme.
- Other info: Great team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: 5 GCSEs including English and Maths, plus relevant experience.
The predicted salary is between 29173 - 32244 £ per year.
Ark Housing Association, based in Belfast, is a progressive housing association with ambitious plans for growth over the next five years. We are seeking to recruit an experienced and dedicated individual to join our organisation as Housing & Property Services Assistant. This is an office-based position, and the successful candidate will be working out of our offices at 43 Stockman’s Way, Belfast BT9 7ET.
Reporting to the Housing & Customer Services Manager, you will be responsible for delivering exceptional, first point of contact, customer solutions across a wide range of customer service areas, in line with Ark Housing’s performance and customer service standards, and in accordance with our operational and strategic business plans.
CORE AREAS OF RESPONSIBILITY:
- Call Handling / Customer Enquiries
- Provision of Customer Services
- Administrative Support
- Head Office Services
Applicants must satisfy the following essential criteria:
- Have a minimum of 5 GCSEs or equivalent, including English and Maths
- Have a minimum of one years’ experience from the most recent three years in a similar role
- Knowledge of Data Protection and Confidentiality Requirements
- Excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products
- Excellent communication skills with a strong focus on the customer
- Ability to work within a team and collaborate on common goals
- Strong organisational skills to work in a pressurised environment, prioritising workloads to meet targets and achieve results
- Exceptional interpersonal skills, with the ability to build relationships and negotiate with others
- High level of accuracy and attention to detail
- Ability to think creatively and be able to drive to the continuous improvement of services
Benefits include:
- Current annual salary range is £29,173-£32,244
- Remuneration including employer pension contribution of 15.5% for 2026-27 is equivalent to £33,694-£37,241. Salaries are reviewed annually and increased in accordance with the Association’s Remuneration Policy.
- Access to a Salary Sacrifice Electric Car Leasing Scheme with Monthly Head Office Charging Allowance
- 22 days annual leave moving to 27 after 5 years’ service and 32 days after 10 years’ service.
- 13 customary holidays per annum.
- A range of excellent work and family friendly policies.
Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification. Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.
CLOSING DATE AND TIME FOR RECEIPT FOR COMPLETED APPLICATIONS IS: FRIDAY 11th SEPTEMBER 2026 AT 12 NOON.
Housing & Property Services Assistant Closing Date: Friday, 11 September 2026 employer: NIFHA - Northern Ireland Federation of Housing Association
The NIFHA is an exceptional employer, offering a supportive work culture that values employee development and well-being. Located in the picturesque town of Holywood, employees benefit from a permanent contract, a contributory pension scheme, and a health cash plan, ensuring a rewarding and secure work environment. With opportunities for growth and a commitment to making a positive impact in the community, joining NIFHA means being part of a dedicated team focused on meaningful contributions.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Property Services Assistant Closing Date: Friday, 11 September 2026
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NIFHA - Northern Ireland Federation of Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NIFHA - Northern Ireland Federation of Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing & Property Services Assistant Closing Date: Friday, 11 September 2026
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NIFHA - Northern Ireland Federation of Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at NIFHA - Northern Ireland Federation of Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NIFHA - Northern Ireland Federation of Housing Association!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
