At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries with a friendly approach.
- Company: Join NIFHA, a leading housing association in Northern Ireland.
- Benefits: Enjoy flexible hours, training, pension scheme, and health cash plan.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
NIFHA - Northern Ireland Federation of Housing Association is seeking a Customer Service Advisor based in Holywood. This role involves providing high-quality telephone customer service and resolving various customer inquiries in a friendly and efficient manner.
Applicants should have customer service experience and strong communication skills.
The position offers great employee benefits, including training, a pension scheme, and a health cash plan. Flexibility regarding working hours may also be available.
Housing Customer Service Specialist — Flexible Hours in Holywood employer: NIFHA - Northern Ireland Federation of Housing Association
NIFHA is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the picturesque location of Holywood. With flexible working hours, comprehensive training programmes, and attractive benefits such as a pension scheme and health cash plan, NIFHA fosters an environment where employees can thrive while making a meaningful impact in the community.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Specialist — Flexible Hours in Holywood
✨Tip Number 1
Make sure to research NIFHA and understand their values. When you get the chance to chat with them, drop in some knowledge about their mission and how you can contribute. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing top-notch telephone customer service, try role-playing with a friend or family member. Get comfortable with common customer inquiries and how to respond in a friendly, efficient manner.
✨Tip Number 3
Don’t underestimate the power of your communication skills. During interviews, be clear and concise, but also let your personality shine through. We want to see how you connect with people, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available that can help you stand out from the crowd. Let’s get you that job!
We think you need these skills to ace Housing Customer Service Specialist — Flexible Hours in Holywood
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your friendly and efficient approach.
Communicate Clearly:Strong communication skills are key for this role. When writing your application, keep your language clear and concise. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing how you connect your skills and experiences directly to what we’re looking for in a Housing Customer Service Specialist.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. This will show that you understand the importance of providing high-quality service.
✨Practice Your Communication Skills
Since strong communication skills are key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable articulating your thoughts.
✨Familiarise Yourself with NIFHA
Do some research on the Northern Ireland Federation of Housing Associations. Understanding their mission and values will help you tailor your answers and demonstrate your genuine interest in the organisation during the interview.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewer about the role and the company culture. This not only shows your enthusiasm but also helps you determine if the position is the right fit for you.
