At a Glance
- Tasks: Provide timely support and reassurance to clients through a personal alarm service.
- Company: Join the NIFHA, a vital organisation in housing support.
- Benefits: Competitive salary, employee benefits, and a supportive work environment.
- Other info: Flexible working hours with a 2 on/4 off schedule.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27254 - 30034 £ per year.
The NIFHA - Northern Ireland Federation of Housing Association is looking for a Call Advisor to join their team in Holywood. This front-line role is crucial for providing timely support to clients through a personal alarm service. You will engage directly with clients, offering reassurance and coordinating assistance.
The position offers a salary ranging from £27,254 to £30,034 per annum, pro rata based on a 37-hour week, along with various employee benefits.
Front‑Line Call Advisor: 2 On/4 Off, Make a Difference in Holywood employer: NIFHA - Northern Ireland Federation of Housing Association
At NIFHA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the picturesque town of Holywood, our team enjoys competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in the community through our vital services.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front‑Line Call Advisor: 2 On/4 Off, Make a Difference in Holywood
✨Tip Number 1
Get to know the company! Research NIFHA and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations.
✨Tip Number 2
Practice your communication skills. As a Call Advisor, you'll need to reassure clients effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Front‑Line Call Advisor: 2 On/4 Off, Make a Difference in Holywood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Call Advisor. We want to see how you can make a difference in providing support to clients!
Show Your Empathy:Since this role involves engaging directly with clients, it’s important to showcase your ability to provide reassurance and assistance. Share examples that demonstrate your empathetic nature and communication skills.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us understand your suitability for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know the Role Inside Out
Before your interview, make sure you understand what a Front-Line Call Advisor does. Familiarise yourself with the personal alarm service and how it supports clients. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Call Advisor, you'll need to communicate effectively with clients. Prepare examples of how you've successfully handled difficult conversations or provided reassurance in past roles. This will demonstrate your ability to engage with clients and coordinate assistance when needed.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about situations where you had to think on your feet or provide support under pressure. Practising these scenarios will help you articulate your thought process and decision-making skills clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
