At a Glance
- Tasks: Provide timely support and reassurance to clients through a personal alarm service.
- Company: Join the NIFHA, a key player in housing support in Northern Ireland.
- Benefits: Competitive salary, flexible hours, and various employee benefits.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27254 - 30034 £ per year.
The NIFHA - Northern Ireland Federation of Housing Association is looking for a Call Advisor to join their team in Holywood. This front-line role is crucial for providing timely support to clients through a personal alarm service. You will engage directly with clients, offering reassurance and coordinating assistance.
The position offers a salary ranging from £27,254 to £30,034 per annum, pro rata based on a 37-hour week, along with various employee benefits.
Front‐Line Call Advisor: 2 On/4 Off, Make a Difference in Holywood employer: NIFHA - Northern Ireland Federation of Housing Association
The NIFHA is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a supportive work culture, competitive salary, and opportunities for professional growth, working in Holywood allows you to contribute meaningfully to clients' lives through a vital personal alarm service. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front‐Line Call Advisor: 2 On/4 Off, Make a Difference in Holywood
✨Tip Number 1
Get to know the company! Research NIFHA and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations.
✨Tip Number 2
Practice your communication skills. As a Call Advisor, you'll be engaging with clients directly. Role-play with a friend or family member to get comfortable with the types of scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Front‐Line Call Advisor: 2 On/4 Off, Make a Difference in Holywood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Call Advisor. We want to see how you can make a difference in providing support to clients!
Showcase Your Communication Skills:As a front-line role, effective communication is key. Use your application to demonstrate your ability to engage with clients and provide reassurance. We love seeing examples of how you've done this in the past!
Highlight Relevant Experience:If you've worked in customer service or a similar role before, shout about it! We’re looking for candidates who can coordinate assistance and support clients effectively, so let us know how you've done this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know the Role Inside Out
Before your interview, make sure you understand what a Front-Line Call Advisor does. Familiarise yourself with the personal alarm service and how it supports clients. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Call Advisor, you'll need to communicate effectively with clients. Prepare examples of how you've successfully handled difficult conversations or provided reassurance in past roles. This will demonstrate your ability to engage with clients and coordinate assistance when needed.
✨Emphasise Empathy and Support
This role is all about providing support to clients. Think of situations where you've shown empathy or helped someone in need. Be ready to share these experiences during the interview to highlight your suitability for a position that requires compassion and understanding.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
