At a Glance
- Tasks: Provide top-notch customer service and resolve calls across various housing services.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy great training, health cash plans, flexible hours, and a contributory pension scheme.
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services, from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
To be shortlisted candidates need to provide evidence of the following as a minimum:
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths
- A minimum of six months’ customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
For further information on employee benefits go to the employee benefits section of our website. Closing date for applications is 14th July 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise. Radius is an Equal Opportunities Employer.
Customer Service Advisor Closing Date: Tuesday, 14 July 2026 in Holywood employer: NIFHA - Northern Ireland Federation of Housing Association
Radius Housing is an exceptional employer dedicated to providing quality and affordable social housing across Northern Ireland. With a strong commitment to employee development, we offer comprehensive training, a contributory pension scheme, and health benefits, all within a supportive work culture that values flexibility and inclusivity. Join us in making a meaningful impact in the community while enjoying a rewarding career with ample growth opportunities.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Closing Date: Tuesday, 14 July 2026 in Holywood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NIFHA - Northern Ireland Federation of Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NIFHA - Northern Ireland Federation of Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Closing Date: Tuesday, 14 July 2026 in Holywood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NIFHA - Northern Ireland Federation of Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at NIFHA - Northern Ireland Federation of Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NIFHA - Northern Ireland Federation of Housing Association!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
