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- Tasks: Support clients with personal alarms and provide timely assistance during calls.
- Company: Join Radius Housing, a leader in personal alarm care services.
- Benefits: Competitive salary, health cash plan, pension scheme, and flexible hours.
- Why this job: Make a real difference in people's lives while working night shifts.
- Qualifications: Good communication skills, customer service experience, and IT literacy required.
- Other info: Great training and career growth opportunities in a supportive environment.
The predicted salary is between 22700 - 30000 £ per year.
Do you want to make a difference to people’s lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers.
Due to the increased demand for our services, we are looking to expand our current team of 30+ call advisors, based in Holywood, County Down.
What is the role like? This is not your average call centre job. This is a front-line telephone-based role with a real social purpose. The role of a Call Advisor is central to the delivery of an effective, consistent, client‑focused service. The Call Advisor is the first key point of contact for clients and it is essential clients receive the help and support they require in a timely, professional manner. This means offering reassurance and agreeing an appropriate response to every call connecting clients to responders or emergency services if necessary. As well as dealing with incoming alarm calls, we provide a range of outgoing call services such as health and wellbeing calls to support people who may be isolated in our communities.
What do you need to apply? The role of a Call Advisor requires excellent communication skills to engage with clients in a way that ensures a good experience, achieves the desired outcome, and keeps clients at the centre of the service. This involves demonstrating empathy and understanding and building rapport with clients ensuring trust and confidence in the service. On the application form candidates are asked to detail how they meet the essential criteria.
- Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths.
- Minimum of 6 months’ relevant experience providing a front‑line customer service.
- IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.
If shortlisted for interview applicants will be asked to provide examples of how they have the key competencies to be successful in the role.
Hours: We have immediate vacancies for Call Advisors for night shifts. Night shifts are from 2000‑0800. The shift pattern for this role will consist of: 3 nights, 3 nights off (42 hours average).
Salary: £27,254 (SP9) to £30,034 (SP15) per annum, pro rata based on the standard 37‑hour week. The starting salary for the post is £27,254 per annum, pro rata. Night shifts for this position also offer a 5% bonus.
We offer a range of benefits to employees including great on‑job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
The closing date for this post is midnight on 29th March 2026. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
Call Advisor, Connect 24 – 3 nights on, 3 nights off in Holywood employer: NIFHA - Northern Ireland Federation of Housing Association
Contact Detail:
NIFHA - Northern Ireland Federation of Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Advisor, Connect 24 – 3 nights on, 3 nights off in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing and their Connect 24 service. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and show off those excellent communication skills they’re looking for.
✨Tip Number 3
Show your empathy! Since the role is all about client care, think of examples from your past experiences where you’ve demonstrated understanding and support. Share these stories during your interview to highlight your suitability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Radius Housing. Don’t miss out on this opportunity!
We think you need these skills to ace Call Advisor, Connect 24 – 3 nights on, 3 nights off in Holywood
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this one.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for examples that demonstrate your communication skills and ability to connect with clients, so don’t hold back on those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and directly address the criteria we’ve laid out in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and securely. Plus, you’ll find all the details you need right there.
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Advisor at Radius Housing entails. Familiarise yourself with their services and how they support clients. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Call Advisor, excellent communication is key. Prepare examples from your past experiences where you've effectively engaged with clients or resolved issues. Highlight your ability to demonstrate empathy and build rapport, as these are crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with an anxious client or managing multiple calls. Practising these scenarios can help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.