At a Glance
- Tasks: Support clients with personal alarms and provide timely assistance through calls.
- Company: Join Radius Connect 24, a leading provider of personal alarm care in Ireland.
- Benefits: Competitive salary, health cash plan, pension scheme, and flexible hours.
- Other info: 2 days on, 4 days off shift pattern with opportunities for career growth.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Good communication skills, customer service experience, and basic IT literacy required.
The predicted salary is between 27254 - 30034 £ per year.
Closing Date: 20 April 2026
Location: Holywood
Contract: Permanent
Hours: 26.83
Job Ref: FHA04458
Do you want to make a difference to people’s lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers.
Due to the increased demand for our services, we are looking to expand our current team of 30+ call advisors, based in Holywood, County Down.
What is the role like? This is not your average call centre job. This is a front-line telephone-based role with a real social purpose. The role of a Call Advisor is central to the delivery of an effective, consistent, client-focused service. The Call Advisor is the first key point of contact for clients and it is essential clients receive the help and support they require in a timely, professional manner. This means offering reassurance and agreeing an appropriate response to every call connecting clients to responders or emergency services if necessary. As well as dealing with incoming alarm calls, we provide a range of outgoing call services such as health and wellbeing calls to support people who may be isolated in our communities.
What do you need to apply? The role of a Call Advisor requires excellent communication skills to engage with clients in a way that ensures a good experience, achieves the desired outcome, and keeps clients at the centre of the service. This involves demonstrating empathy and understanding and building rapport with clients ensuring trust and confidence in the service. On the application form candidates are asked to detail how they meet the essential criteria.
- Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths.
- Minimum of 6 months’ relevant experience providing a front-line customer service.
- IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.
If shortlisted for interview applicants will be asked to provide examples of how they have the key competencies to be successful in the role.
Hours: We have immediate vacancies for Call Advisors for day shifts. Day shifts are from 0800-2000. The shift pattern for this role will consist of: 2 days on, 4 days off (26.83 hours average)
Salary: £27,254 (SP9) to £30,034 (SP15) per annum, pro rata based on the standard 37-hour week. The starting salary for the post is £27,254 per annum, pro rata. Night shifts for this position also offer a 5% bonus.
We offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
The closing date for this post is midnight on 20th April 2026. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent/fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ
Call Advisor, Connect 24 – 2 Days On, 4 Days Off in Holywood employer: NIFHA - Northern Ireland Federation of Housing Association
At Radius Connect 24, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of our clients. Our supportive work culture fosters personal and professional growth, offering comprehensive training and a range of benefits including a contributory pension scheme and health cash plan. Located in Holywood, County Down, our team enjoys a unique shift pattern of 2 days on and 4 days off, allowing for a healthy work-life balance while contributing to a vital service that promotes independence and well-being in the community.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Advisor, Connect 24 – 2 Days On, 4 Days Off in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Connect 24. Understand their mission and values, and think about how your skills as a Call Advisor can help them achieve their goals. This will show you’re genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your communication skills! As a Call Advisor, you'll need to engage with clients effectively. Try role-playing scenarios with friends or family to build your confidence in handling different types of calls. The more prepared you are, the better you'll perform!
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've helped customers in the past. Highlight moments where you’ve gone above and beyond to support someone in need. This will demonstrate that you have the right mindset for a client-focused role.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and benefits right there!
We think you need these skills to ace Call Advisor, Connect 24 – 2 Days On, 4 Days Off in Holywood
Some tips for your application 🫡
Show Your Passion:When you're filling out your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this one.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for examples that demonstrate your communication skills and ability to connect with clients. Use specific situations where you’ve made a positive impact!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your answers are easy to understand. This will help us see your qualifications without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re tech-savvy, which is a bonus for us!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know the Company
Before your interview, take some time to research Radius Connect 24. Understand their mission of providing personal alarm care and support services. This will help you align your answers with their values and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Call Advisor, excellent communication is key. Prepare examples from your past experiences where you've effectively engaged with clients, demonstrated empathy, and resolved issues. Practising these scenarios can help you articulate your skills during the interview.
✨Highlight Relevant Experience
Make sure to discuss your front-line customer service experience. Be ready to provide specific examples of how you've handled challenging situations or provided exceptional service. This will demonstrate your capability to thrive in a role that requires quick thinking and a client-focused approach.
✨Prepare for Competency Questions
Expect questions that assess your competencies related to the role. Think about times when you've built rapport with clients or managed stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
