Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve calls across various housing services.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy great training, health cash plans, flexible hours, and a contributory pension scheme.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths, plus six months of customer service experience.
- Other info: Be part of an inclusive team with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs
Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
To be shortlisted candidates need to provide evidence of the following as a minimum:
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR A minimum of six months’ customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.
Flexibility regarding working hours is also offered in some areas of the business.
For further information on employee benefits go to the employee benefits section of our website.
Closing date for applications is 22nd March 2026 unless otherwise stated.
Radius reserves the right to enhance criteria to facilitate shortlisting.
Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.
Radius is an Equal Opportunities Employer.
Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ
#J-18808-Ljbffr
Customer Service Advisor employer: NIFHA - Northern Ireland Federation of Housing Association
Contact Detail:
NIFHA - Northern Ireland Federation of Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their vision. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and resolving issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past customer service experience. Highlight times when you handled sensitive information or demonstrated attention to detail, as these are key for the Customer Service Advisor role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll have access to all the latest job openings and updates, plus it shows us you’re serious about working with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've effectively handled calls and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your spelling and grammar are spot on. A well-structured application shows us you care!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to our job description. We love seeing candidates who understand our values and can connect their experiences to what we do at Radius Housing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our benefits there!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know Your Stuff
Before the interview, make sure you understand Radius Housing's mission and values. Familiarise yourself with their services, especially those related to customer service. This will help you demonstrate your enthusiasm for the role and show that you're a good fit for their team.
✨Showcase Your Experience
Prepare specific examples from your previous customer service roles where you've successfully handled calls or resolved issues. Highlight your ability to manage sensitive information and your attention to detail, as these are crucial for the Customer Service Advisor position.
✨Brush Up on IT Skills
Since the job requires a good level of IT literacy, especially with Microsoft Office, make sure you're comfortable using Excel, Word, and Outlook. You might even want to mention any relevant experience during the interview to show you're tech-savvy and ready to hit the ground running.
✨Practice Your Communication
As you'll be communicating with customers over the phone, practice speaking clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your thoughts effectively under pressure.