At a Glance
- Tasks: Manage and resolve complaints while supporting corporate services and communications.
- Company: Choice Housing, a leading housing association in Northern Ireland.
- Benefits: Flexible working, 22 days leave, health cash plan, and learning opportunities.
- Other info: Join a supportive team with excellent work-life balance and career growth.
- Why this job: Make a difference by improving tenant experiences and enhancing public engagement.
- Qualifications: Strong communication skills and experience in complaint resolution.
The predicted salary is between 30000 - 40000 £ per year.
Choice Housing is one of Northern Ireland’s leading housing associations, employing over 500 people with a 50-year legacy of enriching lives through the provision of safe, high quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs.
Choice is seeking a Corporate Services Officer on a temporary basis. This person will play a key role in supporting the effective delivery of corporate services across the organisation, with a particular focus on managing and resolving formal complaints. This role combines complaint investigation and resolution with broader responsibilities in communications, event coordination, and corporate governance. The CSO is responsible for handling sensitive issues, liaising with internal departments and external stakeholders, and contributing to the organisation’s public image and engagement activities.
Benefits:
- 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays
- Flexible/Hybrid working opportunities
- Excellent work-life balance: we support flexible working e.g. accruing an extra 2 days annual leave per month through flexitime, starting hours between 8am and 10am and finishing between 4pm and 6pm
- Learning and Development opportunities to include paid courses relevant to your role
- Paid maternity and paternity leave
- Death in service benefit x3 annual salary
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
“Choice Housing Ireland Limited is an Equal Opportunities Employer”
Corporate Services Officer (Complaints) (Temp – 51 weeks’ subject to review) in Belfast employer: NIFHA - Northern Ireland Federation of Housing Association
Choice Housing is an exceptional employer, offering a supportive and inclusive work environment in the heart of Belfast. With a strong commitment to employee well-being, we provide flexible working arrangements, generous leave policies, and extensive learning and development opportunities, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful impact on the lives of our tenants while enjoying a rewarding career with a leading housing association.
Contact Details:
NIFHA - Northern Ireland Federation of Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Services Officer (Complaints) (Temp – 51 weeks’ subject to review) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Choice Housing. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common complaints in housing associations. Show us you understand the challenges and how you can help resolve them effectively.
✨Tip Number 3
Practice your communication skills! As a Corporate Services Officer, you'll need to convey sensitive information clearly. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Corporate Services Officer (Complaints) (Temp – 51 weeks’ subject to review) in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Corporate Services Officer role. Highlight your experience in handling complaints and any relevant skills that align with the job description. We want to see how you can contribute to our mission!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved issues in the past.
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Let your personality shine through in your application. We’re looking for someone who can handle sensitive issues with empathy and understanding, so don’t hesitate to show us your human side!
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team at Choice Housing!
How to prepare for a job interview at NIFHA - Northern Ireland Federation of Housing Association
✨Know Your Stuff
Make sure you understand Choice Housing's mission and values. Familiarise yourself with their approach to handling complaints and how they support tenants. This will show that you're genuinely interested in the role and can align with their goals.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific complaints or sensitive issues. Think of examples from your past experiences where you've successfully resolved conflicts or improved communication. Be ready to discuss your thought process and the outcomes.
✨Showcase Your Communication Skills
As a Corporate Services Officer, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would enhance the organisation’s public image through effective communication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in complaint management, or how success is measured in this role. This demonstrates your enthusiasm and helps you gauge if it's the right fit for you.
