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- Tasks: Manage client portfolios and ensure satisfaction with the Digital Purchases platform.
- Company: NIQ is a leading consumer intelligence company with a global reach.
- Benefits: Enjoy flexible working, volunteer time off, and access to LinkedIn Learning.
- Why this job: Join a dynamic team focused on client success and innovative data solutions.
- Qualifications: 3-6 years in e-commerce or market intelligence; strong communication skills required.
- Other info: Diversity and inclusion are core values at NIQ, welcoming all applicants.
The predicted salary is between 36000 - 60000 £ per year.
NIQ Digital Purchases (formerly Foxintelligence) is hiring a Customer Success Manager. As a trusted expert and representative of NIQ Digital Purchases, you will manage a portfolio of clients consisting of leading brands and retailers in e-commerce. Your main mission is to effectively manage and invigorate the client portfolio under your care by fully leveraging the potential of our data and the NIQ Digital Purchases SaaS platform.
Key Responsibilities:
- Customer-Centric Approach: Anticipate client needs and adapt to each client to ensure their satisfaction and effective use of the Digital Purchases platform. Guide new clients throughout their onboarding process up to the renewal phase, while identifying commercial opportunities.
- Data-Driven Analysis: Conduct and share pertinent analyses directly derived from the platform to assist clients in gaining a detailed understanding of their market and performance.
- Product Expertise: Attain comprehensive mastery of the Digital Purchases platform. Thoroughly understand client needs and proactively gather their feedback to inform the product roadmap. Directly contribute to the prominence of the Digital Purchases platform by promoting new features, organizing workshops and webinars, and implementing automations to enhance the client experience.
Required Skills and Experience:
- Proactivity & Ownership: You are dedicated to client satisfaction and can demonstrate the relevance of Digital Purchases data in their daily operations.
- Versatility and Pragmatism: Essential for identifying challenges and adapting to client issues. You possess excellent written and verbal communication skills in English. Knowledge of French is a plus.
- Collaborate closely with Data Analysts, Product Managers, and Sales teams.
- Understanding of e-commerce challenges and the commercial and marketing issues faced by brands and retailers, supported by 3 to 6 years of experience in e-commerce or market intelligence.
Recruitment Process:
- Round 0: Interview with a member of our Talent Acquisition team.
- Round 1: Experience and fit interview with two of our Customer Success Managers. Case study and presentation with our Customer Success Director & E-commerce Sales Director.
- Decision Round: Interview with our WEU E-commerce Leader.
Our Benefits:
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ:
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to Diversity, Equity, and Inclusion: NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
SR Consultant Customer Success Manager - Digital Purchases employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SR Consultant Customer Success Manager - Digital Purchases
✨Tip Number 1
Familiarise yourself with the NIQ Digital Purchases platform before your interview. Understanding its features and how it benefits clients will help you demonstrate your product expertise and show that you're proactive about client satisfaction.
✨Tip Number 2
Research the e-commerce challenges faced by brands and retailers. Being able to discuss these issues during your interviews will showcase your understanding of the industry and your ability to adapt to client needs.
✨Tip Number 3
Prepare to discuss examples from your past experience where you've successfully managed client relationships or driven customer success. This will highlight your ownership and proactivity, which are key traits for this role.
✨Tip Number 4
Engage with NIQ's social media channels to stay updated on their latest news and initiatives. This will not only give you insights into the company culture but also provide talking points for your interviews.
We think you need these skills to ace SR Consultant Customer Success Manager - Digital Purchases
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight how your experience aligns with managing client portfolios and leveraging data.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in e-commerce or market intelligence. Provide specific examples of how you've successfully managed client relationships and used data to drive results.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of a successful client interaction or presentation you've conducted.
Demonstrate Proactivity: Illustrate your proactive approach in previous roles. Mention instances where you anticipated client needs or adapted to challenges, showcasing your ability to enhance client satisfaction and engagement with the platform.
How to prepare for a job interview at NIELSENIQ
✨Understand the Digital Purchases Platform
Before your interview, make sure you have a solid grasp of the Digital Purchases platform. Familiarise yourself with its features and how it benefits clients. This will help you demonstrate your product expertise and show that you're ready to hit the ground running.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully anticipated client needs and adapted your approach accordingly. Highlighting your ability to ensure client satisfaction will resonate well with the interviewers.
✨Demonstrate Data-Driven Analysis Skills
Be ready to discuss how you've used data to inform decisions in previous roles. Think of specific instances where your analysis led to improved outcomes for clients, as this aligns perfectly with the responsibilities of the role.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with Data Analysts, Product Managers, and Sales teams, think of examples that showcase your teamwork skills. Be prepared to discuss how you’ve collaborated effectively in the past to achieve common goals.
