Senior Insight Analyst – Retailer Customer Success Team

Our Analysts are at the heart of delivering value to our retail partners. Working closely with a large UK grocery retailer, you will combine best-in-class data, FMCG and retail expertise, and compelling storytelling to drive actionable insights that support both strategic and tactical decision-making. This is a highly client-facing role where you will act as a trusted partner to retailer stakeholders, while collaborating internally with NIQ teams. You will leverage both Scanning and Panel data alongside broader datasets where relevant, translating complex data into clear, impactful recommendations. You will build a strong understanding of the UK grocery landscape, market trends, and shopper behaviour, helping ensure NIQ delivers maximum value to the client partnership.

Key Responsibilities:

• Client Partnership & Ownership: Build and maintain strong relationships with client stakeholders and internal teams, act as a trusted advisor, leading confident, data-driven conversations. Own day-to-day client servicing and respond to key business questions and support delivery against account plans aligned to client objectives.
• Insight Generation & Storytelling: Translate client challenges and hypotheses into clear analytical briefs, deliver high-quality analysis using EPOS (and other relevant datasets). Create compelling, story-led outputs that drive action and influence decisions, challenge assumptions and bring fresh, commercially relevant perspectives.
• Strategic & Commercial Impact: Develop a deep understanding of the client’s business and UK FMCG market dynamics. Identify opportunities to enhance the partnership and unlock additional value and contribute to both strategic recommendations and tactical actions. Integrate multiple data sources to provide a holistic view of performance.
• Team & Capability Development: Contribute to team development, training, and best practice sharing. Support junior team members where applicable and contribute to internal initiatives to continuously improve client service.

Experience & Skills:

• Strong analytical experience within FMCG, retail, or market research.
• Experience in analysing, interpreting and storytelling with Consumer Panel data.
• Experience working with retail or consumer data (EPOS / panel preferred).
• Proven ability to turn data into clear, actionable insights and strong client management and stakeholder engagement skills.
• Confident presenter with well-developed storytelling ability, strong commercial acumen and understanding of business drivers.
• Experience combining multiple datasets into a single narrative, exposure to account planning or strategic client development.

Key Behaviours:

• Commercially Focused: Driven to deliver measurable impact.
• Proactive & Challenging: Brings new thinking and perspective.
• Collaborative: Builds strong, effective relationships.
• Engaging Storyteller: Communicates insight with clarity and impact.

What we Offer:

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible. Working within our Retail Customer Success team gives you access to our amazing 'people first' culture with plenty of flexibility, making an impact within a large FMCG retailer, and becoming an expert within the UK retail environment. This is a full-time role based in London or Oxford offering a hybrid working mode combining working from home and client offices.

Additional Information:

Flexible working environment. Volunteer time off. NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.

About NIQ:

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behaviour and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Our commitment to Diversity, Equity, and Inclusion:

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.