Senior Client Manager in Oxford

About the Job

CGA’s Senior Client Managers work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Senior Client Manager builds and maintains strong and long-lasting peer to peer relationships with key stakeholders and decision makers. As an expert on both the market and CGA’s suite of services, the Senior Client Manager identifies and implements the most appropriate projects or solutions in order to exceed our client’s ROI and service expectations. Demonstrating great leadership skills, the Senior Client Manager is a mentor for their Graduate Client Managers and Client Managers. Supporting and motivating the team to not only achieve the team and business objectives, but their team’s own personal development goals. The Senior Client Manager is always a custodian of CGA’s culture and core values.

Main Duties & Responsibilities

• Standard Reporting Deliveries: In conjunction with ID and CL, ensure all CS validation of OPMS is complete. First line support to CM, supporting where necessary the stakeholder engagement required to deliver database/reporting developments via Discover platform or proprietary internal reporting solutions.
• Analysis & Presentation Creation: Oversee the delivery of all work and presentations for the client within your working vertical, ensuring work is delivered to the highest standard and on time. Interpret and deconstruct client briefs to ensure true client requirements are met. Recommend and provide guidance on methodologies, advanced analytics and use of additional CGA services where necessary in conjunction with Insight Director. Project manage all client briefs and liaise with all client stakeholders to ensure alignment on timescales, progress and output in conjunction with Insight Director. Review storyboard and presentation structure in relation to brief, providing feedback and advice for enhancements where necessary. Set regular milestones for project review with your ID, ensuring all work is completed to a high quality and in a timely manner. Conduct final review of key presentations in conjunction with ID where appropriate, applying advanced market understanding and strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives.
• Client Management: Responsible for delivering excellent customer service at all times. Ensure all contractual obligations are met. Ensure all meetings/on-sites are well planned to achieve optimum client engagement. Grow network of stakeholders across client businesses, building and maintaining strong peer to peer relationships, aligning with CL on engagement strategy for key accounts. Support CGA’s complete service offering, and confidently promote USPs of CGA services vs competitor alternatives to stop opportunities that will then be picked up by commercial team. Gain regular client feedback on all aspects of CGA service, feeding back to Insight Director and Consultant Lead to inform CGA’s ongoing client strategy. Investigate and solve any client problems, complaints or data queries with support from ID or CL where appropriate. Draw on CGA services, market expertise and understanding of client business to advise client on how to achieve their goals in the most effective manner. Work with Insight Director and Consultant Leads to identify opportunities for board level engagement and strategic consultancy prospects. Support Client with onboarding of NIQ/CGA proprietary tools (i.e. Discover, Distiller, Power BI solutions) through planning of Leadership.
• Leadership: Demonstrate role model behaviour - live CGA’s vision, mission statement and values. Demonstrate intellectual integrity, ensure your actions fit your words. Successfully manage and motivate the team to fulfil all business responsibilities. Contribute regularly to review of development plan alongside your Insight Directors. Committed to continuous coaching outside of the structured training plan. Co-ordinate and run training sessions where necessary. Engage team through great communication and facilitating opportunities for development; inspiring and helping them see how what they do connects. Demonstrate commitment to ensuring team wellbeing. Demonstrate great leadership amongst peer group as well as within own team. Manage up effectively and seek out ID expertise where necessary.

Qualifications

• Min 3+ Years of experience in FMCG, Hospitality or On trade.
• Ability to deliver quickly in a fast-paced environment and independently overcome challenges.
• A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.
• Strong analytical and problem-solving skills, with the ability to develop actionable insights.
• Excellent communication and presentation skills.

Core Behavioral Traits

• Wow with every delivery and results focused.
• Value people and the benefit of teamwork – care for the team and consider needs of all.
• Proactive and determined approach with a ‘can do’ attitude.
• A great leader and mentor, and proud of what we do.
• Positive, show integrity and responsibility.
• Own the question and be the expert.
• Show initiative, innovation and a strong desire to improve own self and the business.
• Take decisions with long term perspective.

What You Get

• Private Medical Insurance.
• Flexible working environment.
• Learning and Development.
• Great team culture.

Additional Information

Our Benefits: Flexible working environment, Volunteer time off, LinkedIn Learning, Employee-Assistance-Program (EAP).

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review where permitted by law, please contact your local HR representative.

For more information, please visit NIQ’s AI Safety Policies and Guiding Principles.

About NIQ: NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behaviour and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Our commitment to Diversity, Equity, and Inclusion: At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.