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For Companies At a Glance
- Tasks: Drive win-back initiatives and enhance client satisfaction through strategic analysis.
- Company: Join NIQ, a leading consumer intelligence company with a global reach.
- Benefits: Enjoy flexible working, volunteer time off, and access to LinkedIn Learning.
- Why this job: Make a real impact by influencing client relationships and driving recovery strategies.
- Qualifications: 10+ years in FMCG analytics, strong communication skills, and strategic mindset required.
- Other info: Embrace diversity and thrive in a dynamic, collaborative environment.
The predicted salary is between 80000 - 100000 ÂŁ per year.
As a key member of the Global Customer Success team, the primary role of the Global Win‑Back Consultant is to deliver analytical and strategic value through win-back initiatives as part of the organization’s client partnership strategy. This role partners closely with global and regional stakeholders to define and deliver against the win‑back insight agenda, acting as a consultant, a problem solver, and a strategic advisor to the business. The Global Win‑Back Consultant is responsible for leading the Customer Success strategy for win‑backs, providing leadership in strategic analyses, and owning the management of global escalations to ensure successful recovery and long‑term client retention.
Responsibilities
- Drive win-back initiatives, client satisfaction and build collaborative relationships with key stakeholders via analytical strategic projects.
- Lead the global Customer Success strategy for win‑back initiatives, ensuring a structured and insight‑led recovery approach.
- Define and execute the strategic win‑back agenda, aligning analytical outputs with client business priorities.
- Act as a trusted consultant and problem solver, translating complex data into actionable recommendations.
- Provide leadership on strategic analyses to diagnose root causes of churn and identify recovery opportunities.
- Own and manage global client escalations, coordinating cross‑functional and cross‑market stakeholders.
- Re‑establish client value by articulating impact, ROI, and long‑term partnership opportunities.
- Partner with internal teams to ensure consistent execution and accountability across regions.
- Support the development of best practices, playbooks, and frameworks for sustainable win‑back success.
- Represent the organization with senior client stakeholders, demonstrating thought leadership and credibility.
About you
You are a strategic thinker who uses data to inform clear points of view and influence outcomes. Confident in working with complex datasets, you translate analysis into focused recommendations and are comfortable challenging established thinking when evidence supports a better path. You operate comfortably at a global and regional level, connecting high-level trends to tangible business implications. You thrive in change and ambiguity, bringing curiosity, structure, and decisive thinking to complex win-back and recovery scenarios. You are effective both independently and in collaboration, able to prioritize workstreams and drive progress across senior stakeholders.
Qualifications
- 10+ years of experience in an FMCG analytics environment, carrying out Data Analytics.
- Demonstrated experience in Client management and servicing, with solid commercial acumen and exposure to senior or demanding stakeholders.
- Strong Communications skills, with the ability to work, write and speak in fluent English.
- Confident and engaging personality. You embrace diversity, and can make and build connections with people with a wide range of backgrounds, experiences and personalities and located across the globe.
- Experience on Data Analysis and Client Management/servicing with commercial acumen to deal with key day-to-day stakeholders.
- Strong strategic mindset, with the ability to identify root causes, assess risks, and define recovery or growth opportunities.
- Proven consulting skills, including the ability to challenge thinking, influence decisions, and navigate complex or high‑pressure situations.
Global Win-Back Strategy Consultant (FMCG) in Oxford employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Win-Back Strategy Consultant (FMCG) in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG space and let them know you're on the hunt for a Global Win-Back Strategy Consultant role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your analytical skills. Be ready to discuss how you've used data to drive win-back strategies in the past. We want to see you shine as a problem solver and strategic advisor!
✨Tip Number 3
Showcase your communication skills! Practice articulating complex ideas clearly and confidently. Remember, you'll be working with senior stakeholders, so being able to translate data into actionable insights is key.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at NIQ.
We think you need these skills to ace Global Win-Back Strategy Consultant (FMCG) in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Win-Back Strategy Consultant role. Highlight your experience in FMCG analytics and client management, showing how you can drive win-back initiatives and build relationships with stakeholders.
Showcase Your Analytical Skills: Since this role is all about delivering analytical value, don’t shy away from showcasing your data analysis skills. Use specific examples of how you've translated complex data into actionable insights in your previous roles.
Communicate Clearly: Strong communication skills are key! Ensure your written application is clear and concise. Use straightforward language to convey your thoughts and make it easy for us to see your potential as a strategic advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NIELSENIQ
✨Know Your Data
As a Global Win-Back Strategy Consultant, you'll be dealing with complex datasets. Make sure you brush up on your data analysis skills and be ready to discuss how you've used data to drive strategic decisions in the past. Prepare specific examples that showcase your analytical prowess.
✨Understand Client Needs
This role is all about client management and satisfaction. Research the company’s current clients and their challenges. Be prepared to discuss how you would approach win-back initiatives and what strategies you would implement to enhance client relationships.
✨Showcase Your Strategic Mindset
You need to demonstrate your ability to think strategically. Prepare to discuss how you've identified root causes of churn in previous roles and the steps you took to address them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or colleagues to refine your delivery and ensure you can engage effectively with senior stakeholders.