Senior Insight Analyst – Retailer Customer Success Team in London

Our Analysts are at the heart of delivering value to our retail partners. Working closely with a large UK grocery retailer, you will combine best-in-class data, FMCG and retail expertise, and compelling storytelling to drive actionable insights that support both strategic and tactical decision-making. This is a highly client-facing role where you will act as a trusted partner to retailer stakeholders, while collaborating internally with NIQ teams. You will leverage both Scanning and Panel data alongside broader datasets where relevant, translating complex data into clear, impactful recommendations. You will build a strong understanding of the UK grocery landscape, market trends, and shopper behaviour, helping ensure NIQ delivers maximum value to the client partnership.

Key Responsibilities

• Build and maintain strong relationships with client stakeholders and internal teams, act as a trusted advisor, leading confident, data-driven conversations.
• Own day-to-day client servicing and respond to key business questions and support delivery against account plans aligned to client objectives.
• Translate client challenges and hypotheses into clear analytical briefs, deliver high-quality analysis using EPOS (and other relevant datasets).
• Create compelling, story-led outputs that drive action and influence decisions, challenge assumptions and bring fresh, commercially relevant perspectives.
• Develop a deep understanding of the client’s business and UK FMCG market dynamics.
• Identify opportunities to enhance the partnership and unlock additional value and contribute to both strategic recommendations and tactical actions.
• Integrate multiple data sources to provide a holistic view of performance.
• Contribute to team development, training, and best practice sharing.
• Support junior team members where applicable and contribute to internal initiatives to continuously improve client service.

Experience & Skills Essential

• Strong analytical experience within FMCG, retail, or market research.
• Experience working with retail or consumer data (EPOS / panel preferred).
• Proven ability to turn data into clear, actionable insights and strong client management and stakeholder engagement skills.
• Confident presenter with well-developed storytelling ability, strong commercial acumen and understanding of business drivers.
• Experience combining multiple datasets into a single narrative, exposure to account planning or strategic client development.

Key Behaviours

• Curious & Insight-Led: Passion for uncovering meaningful insights.
• Commercially Focused: Driven to deliver measurable impact.
• Proactive & Challenging: Brings new thinking and perspective.
• Collaborative: Builds strong, effective relationships.
• Engaging Storyteller: Communicates insight with clarity and impact.

What we Offer

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.

Working within our Retail Customer Success team gives you access to:

• Our amazing 'people first' culture with plenty of flexibility.
• Career & Learning development.
• Making an impact within a large FMCG retailer.
• Becoming an expert within UK retail environment.

This is a full-time role based in London or Oxford offering a hybrid working mode combining working from home and client offices.

Additional Information

Flexible working environment, Volunteer time off, LinkedIn Learning, Employee-Assistance-Program (EAP).

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.

For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: NIQ AI Safety Policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ Diversity and Inclusion.