At a Glance
- Tasks: Lead client relationships and deliver actionable insights in the UK retail market.
- Company: Join NIQ, a global leader in consumer intelligence with a people-first culture.
- Benefits: Enjoy flexible working, career development, and a supportive team environment.
- Other info: Hybrid working model with opportunities for growth and learning.
- Why this job: Become an expert in retail while making a real impact on major clients.
- Qualifications: 2+ years in market research, strong analytical and presentation skills required.
The predicted salary is between 33500 - 40906 £ per year.
We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions. This position is for someone with a strong research background who is or wants to become an expert in the Tech & Durables retail market. As part of the team you’ll get to understand the UK retail landscape, dynamics, and consumer buying behaviours, and translate what we learn into specific opportunities for our clients. We love to get immersed in data, work with it, come up with new hypotheses, and keep interrogating what we produce in order to create story-led analysis we are proud of.
This client facing role involves taking the lead with a portfolio of the UK’s largest retail clients – being responsible for managing day to day requests and using data to develop strategic and tactical recommendations and insights and solve business needs. Your role will involve direct interaction with clients, so being able to establish rapport with clients by being client-focused, responsive and approachable is necessary.
Responsibilities:
- Lead the service of a portfolio of the UK’s largest Tech & Home & DIY retailers and ensure client service is delivered to the agreed standard, meeting the service level requirements.
- Working directly with the retailers to understand their key business questions and strategic aims.
- Developing and maintaining strong relationships with both client and internal stakeholders.
- Produce actionable insight and answer retail partner queries and requests.
- Organise and prepare retailer presentations, bringing in multiple research methodologies from NIQ to produce an overall picture of retail market trends.
- Expertise and knowledge on UK retail trends.
- Build and deliver tailored insights/presentations for retailers using a storyline approach and contributing to ongoing training and development of our people and capabilities.
Requirements:
- Relevant market research experience – minimum of 2+ years experience (in a previous agency or client-side).
- Analysis skills: Must enjoy and have experience with ‘digging’ through data sets to find the true story and themes that are worthy of further investigation to deliver insight and recommendations.
- Presentation experience and client management skills.
- Strong reporting and communication skills. You will have a passion to be an engaging ‘Story-Teller’ and skills with PowerPoint and Excel and experience using data analysis packages.
- Ideally knowledge of the UK retail market – if not, willingness to immerse themselves in it and become experts in the industry.
What We Offer:
We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on Tech & Durables retailers, we combine unparalleled data and coverage, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.
Working with our Retailer Customer Success team gives you access to:
- Our amazing 'people first' culture with plenty of flexibility.
- Career & Learning development.
- Becoming an expert within UK retail environment.
This is a full-time role based in London offering a hybrid working mode combining working from home and one day a week in the London office.
Additional Information:
Our Benefits include a flexible working environment, volunteer time off, LinkedIn Learning, and Employee-Assistance-Program (EAP).
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans.
NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review where permitted by law, please contact your local HR representative.
For more information, please visit NIQ’s AI Safety Policies and Guiding Principles.
About NIQ:
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behaviour and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com.
Our commitment to Diversity, Equity, and Inclusion:
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
Client Insight Specialist - Retailer Customer Success Team in London employer: NIELSENIQ
NielsenIQ in Oxford is an exceptional employer, offering a dynamic work culture that prioritises flexibility and professional growth. As a Junior Insight Analyst, you'll have the unique opportunity to collaborate with industry giants like P&G and Coca-Cola, while receiving comprehensive training to enhance your analytical skills and client engagement. With a strong focus on data-driven decision making, NielsenIQ fosters an environment where your contributions are valued and your career can flourish.
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We think this is how you could land Client Insight Specialist - Retailer Customer Success Team in London
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We think you need these skills to ace Client Insight Specialist - Retailer Customer Success Team in London
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