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For Companies At a Glance
- Tasks: Lead a team to deliver impactful insights and exceptional customer service.
- Company: Join NielsenIQ, a leader in data analytics within the FMCG industry.
- Benefits: Enjoy hybrid work options, talent development programmes, and a supportive team culture.
- Why this job: Make a real impact by driving innovative insights and building strong client relationships.
- Qualifications: Analytical skills, coaching experience, and knowledge of the FMCG industry are essential.
- Other info: This role offers opportunities for personal growth and cross-functional collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Customer Success team - Oxford office - hybrid
About this role
The Insights Team Managers’ team provides detailed analysis, insight and client service across both Consumer Panel and Electronic Point of Sale (EPOS / RMS) data within the FMCG industry. You will make a difference by leading a team of 5 - 7 Junior and Senior Analysts to deliver impactful actionable insights, take the lead on strategic briefs and develop strong senior relationships with our clients so NielsenIQ can bring maximum value to the client partnership.
Responsibilities
- Team leadership: Inspire and lead team to deliver fantastic customer service. Coach, develop and inspire team to elevate insights and drive innovative approaches to client briefs.
- Talent Development: Focus on creating a talent pipeline, supporting your team's development, aspirations and careers at NIQ. Use the annual Engage survey as a measure to develop your team's growth and your leadership. Support new starters in the team via the dedicated onboarding program.
- Performance Management: Set performance metrics for team members and conduct regular evaluations to assess progress and areas for improvement based on business objectives including insight feedback from clients.
- Resource Allocation: Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan on team resourcing in conjunction with the Business Unit Director.
- Insight Generation: Deliver Strategic analysis to senior stakeholders by analysing large datasets to identify trends and consumer behaviours. Develop actionable insights and strategic recommendations based on data findings. Develop Thought Leadership strategy and projects for your team in partnership with other NIQ Stakeholders.
- Project Management: Oversee projects from conception to delivery, ensuring timelines and objectives are met.
- Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in insight generation and Customer Service. Share learnings with other NIQ stakeholders.
- Client Engagement: Collaborate with clients to understand their needs and identify key client business issues. Support team translate them into analytical briefs. Attend Account reviews as required and be an escalation point for any Insight/Customer Service concerns raised by clients and work with other NIQ stakeholders to resolve.
- Stakeholder Management: Develop strong relationships with senior client stakeholders - both virtually and in person - and ensuring their needs are met.
- Cross-Functional Collaboration: Develop strong internal relationships, manage internal stakeholders and projects to ensure the clients' requirements are translated into delivering the very best NielsenIQ can offer.
- Best practice sharing: Help everyone to win - proactively share and exchange best practice and industry knowledge across NIQ internal teams to upskill team members.
Qualifications
- Analytical skills and Insight generation
- Coaching or managerial experience - evidence of delivering through others
- Strong knowledge of FMCG industry either agency or client-side
- High level of commercial savviness
- Extensive knowledge of NielsenIQ products and services or equivalent
- Strong verbal and written communication, interpersonal and presentation skills
- A positive and creative approach to problem solving
- Proactive, Can-do attitude
- Oversee project management of multiple insight deliverables, client and team needs
This is a hybrid role.
Insights Team Manager employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Team Manager
✨Tip Number 1
Familiarise yourself with NielsenIQ's products and services. Understanding the tools and data they use will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of NielsenIQ, especially those in the Insights Team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss your experience in coaching and developing teams. Be ready to share specific examples of how you've inspired others and driven innovative approaches in previous roles, as this is a key responsibility for the Insights Team Manager.
✨Tip Number 4
Stay updated on trends within the FMCG industry. Being knowledgeable about current market dynamics and consumer behaviours will allow you to engage in meaningful conversations during interviews and showcase your analytical skills.
We think you need these skills to ace Insights Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, analytical skills, and the FMCG industry. Use specific examples that demonstrate your ability to inspire and develop teams, as well as your success in delivering actionable insights.
Craft a Compelling Cover Letter: In your cover letter, express your passion for insights and customer success. Discuss how your background aligns with the responsibilities of the Insights Team Manager role, particularly your experience in managing projects and developing client relationships.
Showcase Your Analytical Skills: Provide examples of how you've used data analysis to generate insights in previous roles. Highlight any experience you have with large datasets and how you've translated findings into strategic recommendations for clients.
Prepare for Potential Questions: Anticipate questions related to team management, performance metrics, and client engagement. Be ready to discuss your approach to coaching team members and how you've successfully handled client concerns in the past.
How to prepare for a job interview at NIELSENIQ
✨Showcase Your Leadership Skills
As an Insights Team Manager, you'll be leading a team of analysts. Be prepared to discuss your leadership style and provide examples of how you've inspired and developed teams in the past. Highlight any specific coaching or mentoring experiences that demonstrate your ability to elevate insights and drive innovative approaches.
✨Demonstrate Analytical Expertise
This role requires strong analytical skills and insight generation. Be ready to discuss your experience with large datasets and how you've identified trends and consumer behaviours. Prepare to share specific examples of strategic recommendations you've made based on data findings.
✨Understand Client Engagement
Client relationships are key in this position. Familiarise yourself with the company's approach to client engagement and be prepared to discuss how you've successfully collaborated with clients in the past. Think about how you can translate client needs into actionable insights and analytical briefs.
✨Prepare for Project Management Questions
You'll oversee projects from conception to delivery, so expect questions about your project management experience. Be ready to discuss how you've managed resources effectively, met timelines, and implemented process improvements in previous roles. Highlight any tools or methodologies you use to ensure project success.
