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- Tasks: Lead customer success for brand analytics across Western Europe and drive operational excellence.
- Company: Join NIQ, a global leader in consumer intelligence and insights.
- Benefits: Flexible working, volunteer time off, and opportunities for professional growth.
- Why this job: Shape the future of brand measurement and make a real impact in a dynamic environment.
- Qualifications: Extensive experience in consulting or analytics, strong leadership, and analytical skills required.
- Other info: Manage a diverse team of over 80 across Europe and foster a culture of innovation.
The predicted salary is between 80000 - 100000 £ per year.
Full-time all NIQ offices in Western EU
In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
Responsibilities
- Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
- Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
- Support hub strategy for market and product lines
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
- Set and measure a high level of delivery standards driving client satisfaction
- Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
- Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
- Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
- Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
- Target reductions in cycle time across ad hoc methods
- Drive high level employee engagement and retention
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
- Support/enable industry and thought leadership efforts
Core KPIs
- Team Engagement and Retention - Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
- Regional Revenue for the Practice Area: Drive repeat sales, renewals & Ensure all delivery schedules are optimized to meet quarterly revenue targets
- NPS: Ensure sufficient response rate from clients, Increase/maintain baseline performance, Support and/or lead key client follow ups and action plans
- EBITDA-Support region lead to: Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution, Manage W&S Delivery budget through a lens of optimization for the region via org design, hubbing, etc. and to Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement
Your profile
- Extensive experience in consulting, analytics, or consumer research roles focused on Brand & Media Solutions is required
- Proven experience in leading high performing remote teams, managing people, and developing talent
- Strong analytical skills, sales and business acumen, strong sense of urgency and accountability to drive client outcomes
- Skilled & polished communicator - including client presentations - able to synthesize data & simplify findings to solve client business issues
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic, deductive reasoning, problem-solving, and critical thinking skills
- Strong project management skills and ability to manage multiple priorities
- Good knowledge of NielsenIQ products, services and data preferred
- Experience in driving organizational transformation is a plus
- Bachelor's Degree required, Master’s preferred, or equivalent experience
What we can offer
- Be at the forefront of transformation: this is a rare opportunity to shape the future of brand measurement within a newly unified, world leading insights division; the pace of transformation is swift, making it both a challenging and rewarding role for those who like to be hands on and driving change at speed.
- Drive real impact and lead the reinvention of how we deliver brand insights by integrating technology, innovation, and client-centric service, all spaces where NIQ is investing heavily for growth.
- Opportunity to leverage all this for thought leadership and marketing as well.
- Build and lead with purpose: This is a senior leadership role managing a team of over 80 people across many European markets. It plays a key part in unifying and evolving our brand teams across Western Europe, working closely with sales and senior leadership to deliver measurable client outcomes and elevate our presence in the market.
Flexible working environment. Volunteer time off.
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.
About NIQ: NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to Diversity, Equity, and Inclusion: At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
Head of Customer Success for Western Europe - Brand Division employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success for Western Europe - Brand Division
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the Brand Division. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common interview questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Head of Customer Success for Western Europe - Brand Division
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in consulting, analytics, or consumer research, and show how it aligns with our goals at StudySmarter.
Showcase Your Leadership Skills: We want to see your experience in leading high-performing teams. Share specific examples of how you've managed remote teams and developed talent, as this is crucial for the role.
Be Data-Driven: Since this role involves a lot of analytics, demonstrate your strong analytical skills. Use data to back up your achievements and show how you’ve driven client outcomes in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at NIELSENIQ
✨Know Your Numbers
As a Head of Customer Success, you'll need to be comfortable with P&L management and revenue targets. Brush up on your financial acumen and be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples that showcase your ability to manage budgets and achieve financial goals.
✨Showcase Your Leadership Style
This role involves leading a large team across multiple markets, so it's crucial to articulate your leadership philosophy. Think about how you’ve developed talent and fostered engagement in remote teams. Be prepared to share stories that highlight your approach to building high-performing teams and driving accountability.
✨Client-Centric Mindset
Demonstrating a strong client focus is key. Prepare to discuss how you've maintained positive relationships with clients, especially in complex situations. Have examples ready that illustrate your problem-solving skills and how you've successfully resolved client issues while ensuring satisfaction.
✨Embrace Change and Innovation
With the fast pace of transformation at NIQ, it’s important to show that you can drive change effectively. Be ready to talk about any experience you have with organisational transformation and how you've integrated technology and innovation into your strategies. Highlight your adaptability and willingness to embrace new ideas.