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For Companies At a Glance
- Tasks: Be the go-to partner for clients, ensuring they maximize value and satisfaction from our solutions.
- Company: Join NIQ, a leading consumer intelligence company with a global reach and commitment to diversity.
- Benefits: Enjoy a hybrid work model, flexible hours, volunteer time off, and access to LinkedIn Learning.
- Why this job: Drive commercial growth while influencing innovative strategies in a fast-paced e-commerce environment.
- Qualifications: 3+ years in customer success or account management; strong analytical and communication skills required.
- Other info: Work 2 days in London office and 3 days remotely; be part of a diverse and inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager (NIQ Digital Shelf) FMCG
Job Description
Role Summary:
As a Customer Success Manager (CSM), you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. You will be responsible for the client relationship from the onboarding phase through to renewal. This includes providing insights to drive action for our clients. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a high-paced environment and be organised and driven.
Key Responsibilities:
- Client Partnership & Thought Leadership
- Build and maintain strong, strategic relationships with clients by developing stakeholder maps, identifying white spaces, and extending your contact network.
- Develop measurable use cases for clients using the \”context, actions, outcome\” framework, ensuring alignment with their goals.
- Drive thought leadership initiatives, including global webinars, LinkedIn posts, workshops, and other content-driven strategies to position the company as a trusted partner.
- Commercial Success
- Achieve a 20% upsell target for your portfolio by proactively identifying opportunities and engaging clients with innovative solutions.
- Develop account growth plans, stakeholder maps, and renewal strategies, ensuring updates are provided to leadership bi-annually.
- Operational Excellence
- Lead the co-creation of client roadmaps, ensuring timelines are met and revisited throughout the year to accommodate changes.
- Oversee the accurate and timely documentation of client information and files in internal systems, e.g., Dynamics.
- Innovation & Continuous Improvement
- Influence improvement opportunities for tools or processes, collaborating with cross-functional teams.
Qualifications:
- Experience: Minimum of 3 years in customer success, account management, or a related client-facing role.
- Skills: Strong analytical, strategic planning, and communication skills. Ability to manage complex client portfolios and identify growth opportunities.
- Technology: Proficiency in CRM systems (e.g., Dynamics, Skalin) and data analysis tools.
- Client-Centric Approach: A deep commitment to client success, with a proactive and solution-oriented mindset.
- Attitude: Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you.
Additional Information:
Hybrid Model Role with 2 days in the London office, 3 days at home.
Our Benefits:
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ:
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com.
Our commitment to Diversity, Equity, and Inclusion:
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: General Business
Industries: Market Research
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Customer Success Manager (NIQ Digital Shelf) FMCG employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (NIQ Digital Shelf) FMCG
✨Tip Number 1
Familiarize yourself with the FMCG landscape and e-commerce trends. Understanding the specific challenges and opportunities in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network strategically within the industry. Attend relevant webinars, workshops, and events to connect with professionals in the FMCG and e-commerce space. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your analytical skills by preparing case studies or examples of how you've driven client success in previous roles. Be ready to discuss measurable outcomes and how you identified growth opportunities for clients.
✨Tip Number 4
Demonstrate your proactive approach by researching NIQ's current initiatives and thought leadership content. Being able to discuss how you can contribute to their goals will set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Customer Success Manager (NIQ Digital Shelf) FMCG
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and qualifications. Tailor your application to highlight your experience in customer success, account management, and your familiarity with FMCG and e-commerce.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles that align with the responsibilities of a Customer Success Manager. Use specific examples to demonstrate your ability to build client relationships, drive commercial growth, and manage complex portfolios.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data analysis tools or CRM systems in past positions. Highlight any measurable outcomes from your initiatives that contributed to client success.
Express Your Client-Centric Approach: Convey your commitment to client success in your application. Discuss your proactive and solution-oriented mindset, and provide examples of how you've gone above and beyond to meet client needs in previous roles.
How to prepare for a job interview at NIELSENIQ
✨Understand the FMCG Landscape
Make sure you have a solid grasp of the FMCG industry and e-commerce trends. Be prepared to discuss how these factors influence client success and how you can leverage them to drive value for clients.
✨Showcase Your Client-Centric Approach
Demonstrate your commitment to client success by sharing examples of how you've proactively identified opportunities for clients in previous roles. Highlight your solution-oriented mindset and how it has led to positive outcomes.
✨Prepare for Thought Leadership Discussions
Since thought leadership is a key responsibility, think about innovative ideas or strategies you could propose during the interview. This could include potential webinar topics or content-driven initiatives that align with the company's goals.
✨Highlight Your Analytical Skills
Be ready to discuss your experience with CRM systems and data analysis tools. Provide specific examples of how you've used data to inform decision-making and drive client success in your previous roles.
