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For Companies At a Glance
- Tasks: Lead a dynamic team to drive customer success in brand and media analytics across Western Europe.
- Company: Join NIQ, a global leader in consumer intelligence and insights.
- Benefits: Enjoy flexible working, volunteer time off, and access to LinkedIn Learning.
- Why this job: Shape the future of brand measurement and make a real impact in a fast-paced environment.
- Qualifications: Proven leadership in analytics consultancy with strong sales acumen and team management skills.
- Other info: Be part of a diverse and inclusive workplace that values innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: CUSTOMER SUCCESS LEADER – Brand & Media, Western Europe
Location: all NIQ offices in Western EU
About This Job
In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
Responsibilities
- Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
- Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
- Support hub strategy for market and product lines
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
- Set and measure a high level of delivery standards driving client satisfaction
- Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
- Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
- Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
- Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
- Target reductions in cycle time across ad hoc methods
- Drive high level employee engagement and retention
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
- Support/enable industry and thought leadership efforts
Core KPIs
- Team Engagement and Retention – Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
- Regional Revenue for the Practice Area: Drive repeat sales, renewals & Ensure all delivery schedules are optimized to meet quarterly revenue targets
- NPS: Ensure sufficient response rate from clients, Increase/maintain baseline performance, Support and/or lead key client follow ups and action plans
- EBITDA – Support region lead to: Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution, Manage W&S Delivery budget through a lens of optimization for the region via org design, hubbing, etc. and to Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement
Qualification
- Proven track record in Analytics Consultancy/ Market Research leadership roles
- Expertise in (application of) Brand & Media Solutions preferred
- Proven leader of high performing teams
- Bachelor\’s Degree required, Master’s preferred, or equivalent experience
- Knowledge in sales processes in CPG companies, customers, modern and traditional market
- Good knowledge of NielsenIQ products, services and data preferred
- Strong analytical skills
- Proven sales acumen
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team, managing people, and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic, deductive reasoning, problem-solving, and critical thinking skills
- Skilled & polished communicator, including client presentations
- Able to synthesize data & simplify findings to solve client business issues
- Strong project management skills and ability to manage multiple priorities
- Experience using large data sets to finding insights and make recommendations
- High say-do ratio
- Experience in driving organizational transformation is a plus
What We Can Offer
- Be at the forefront of transformation: this is a rare opportunity to shape the future of brand measurement within a newly unified, world leading insights division; the pace of the transformation is swift, making it both a challenging and rewarding role for those who like to be hands on and driving change at speed
- Drive real impact and lead the reinvention of how we deliver brand insights by integrating technology, innovation, and client-centric service, all spaces where NIQ is investing heavily for growth. Opportunity to leverage all this for thought leadership and marketing as well
- Build and lead with purpose: This is a senior leadership role managing a team of over 80 people across many European markets. It plays a key part in unifying and evolving our brand teams across Western Europe, working closely with sales and senior leadership to deliver measurable client outcomes and elevate our presence in the market
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.
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Customer Success Leader - Brand & Media, Western Europe employer: NIELSENIQ
Contact Detail:
NIELSENIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Leader - Brand & Media, Western Europe
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. The more people you know, the better your chances of landing that Customer Success Leader role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their brand and media solutions inside out, so you can showcase how your experience aligns with their needs during the chat.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven client success in previous roles. Highlight specific examples where you’ve improved delivery standards or boosted client satisfaction.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Customer Success Leader - Brand & Media, Western Europe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Leader role. Highlight your experience in analytics consultancy and any leadership roles you've held, as this will show us you're a great fit for the position.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive client satisfaction and revenue growth. Numbers speak volumes, so include metrics where possible to back up your claims!
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer success and how you’ve made an impact in previous roles.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at NIELSENIQ
✨Know Your Stuff
Before the interview, dive deep into the company’s products and services, especially those related to Brand & Media. Familiarise yourself with their analytics and insights practices, as well as any recent news or developments. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Customer Success Leader, you'll need to demonstrate your ability to lead high-performing teams. Prepare examples of how you've successfully managed teams in the past, focusing on engagement, retention, and driving results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Sales Process
Since this role involves supporting upselling and cross-selling, brush up on your knowledge of sales processes, particularly in CPG companies. Be ready to discuss how you’ve contributed to revenue growth in previous roles and how you plan to do so in this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and critical thinking skills. Think about complex client situations you've faced and how you resolved them. Highlight your analytical skills and ability to synthesise data to drive client outcomes effectively.
