Client Development Manager

Overview

The Client Development Manager will be responsible for a portfolio of clients, including Nielsen Brandbank’s key customers. These customers are of strategic importance to Nielsen Brandbank and part of your role will be focused on delivering revenue, service alignment and strategic positioning of key products and services.

The ideal candidate will be comfortable influencing senior external stakeholders, strong sales skills, a track record of using data and tools to drive business growth and be comfortable with owning their own diary.

Responsibilities

• Delivering revenue targets, based on retaining subscription revenue and/or generating new business, both within existing accounts and also across new clients and verticals.
• Managing and growing your portfolio of customer’s dependence on Nielsen Brandbank through cross-functional engagement. As part of your role, you will ensure direct, indirect and potential pipeline focuses on the short, mid and long term revenue opportunities.
• Creation and management of an overall sales plan for the account and identifying account activity to ensure appropriate revenue/growth is achieved through up-selling and cross-selling.
• Accurately forecasting revenue to your line manager ensuring there is a consistently strong pipeline to deliver core targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your Manager’s discretion.
• Ensuring as part of your role, our retail customers receive product content for online launches in a time-bound manner by actively managing this with your customer. This will be achieved by contacting your customer base to secure orders and ensuring that products are delivered to Nielsen Brandbank for processing.
• Responsible for account planning and direction to ensure customer satisfaction and business KPI’s are achieved. You will ensure all services and contracts agreed have the correct margins.
• Developing a full understanding of the Nielsen Brandbank value proposition (both related to core service and additional software products), in order to sell the solution to your customer base, and to support with handling any objections that may be raised.
• Building a rapport with your customer base by phone, email and face to face, frequently contacting them to understand their service requirements and identify potential areas where Nielsen Brandbank can further support their business objectives. This will support both revenue growth and customer satisfaction.
• Using the above knowledge to create Account Development Plans, with Objectives, Goals, Strategies & Measures detailed for all relevant accounts.
• Managing and negotiating annual contracts across your client base, with the aim of growing revenue/services across your portfolio in line with Nielsen Brandbank business objectives.
• Either directly selling, or supporting the sale, of our additional products & services beyond the core subscription service – this includes licensed software products and professional services solutions. You will use key service data and case studies to present your proposals to your clients and adapt to ensure the right outcome in all meetings/discussions.
• Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances.
• Creating and presenting to senior stakeholders within your customers business to agree to OGSM elements and mutual commitments to move forward as a strategic partner rather than a vendor with your clients.

Qualifications

• Minimum 4 years of experience in FMCG and specifically the eCommerce industry.
• Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives.
• Demonstrable sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles.
• Good level of experience in key account management, strategic sales planning and implementation, including experience of pipeline management.
• Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment.
• Highly organized, driven, with good time management skills and a logical approach.
• Ability to present at Board Level and control meetings to your desired outcome.
• Software sales experience preferable.
• Able to prioritize workload and excellent attention to detail.
• Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
• Professionally presented, articulate and a confident communicator at all levels.
• Experience of working with high value / blue-chip clients in a Commercial function preferable, inclusive of demonstrable ability to deliver revenue growth and increased strategic importance through your collaboration with these clients.

Other

• You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out or for which you will be trained.
• There may be requirements and opportunities for travel, both nationally and internationally, as part of this role.

Additional Information

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.