Client Analytics Partner

Oxford / HYBRID - Customer Success Team. This is a hybrid role typically 1 day per week in the Oxford office.

Our Analysts are vital to NielsenIQ’s success. They work every day with our client base which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you’ll find these products. Our clients trust our Insights Analysts coming to them when they have challenges and questions. These questions range from deciding on new product development, designing a new price strategy and much more! NielsenIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets. Our insights team supports clients in Health and Beauty, Beer, Wine and Spirits or Grocery. We deliver clear and actionable recommendations to our clients helping them grow their business.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner working with many of our clients’ teams including marketing, sales, category and many more. You will be expected to understand our clients’ needs and then create and present solutions that help those clients achieve their strategic and tactical goals.

Our team has a wide range of backgrounds and skill sets. Some of us have backgrounds in data, some in marketing and others in sales. We are looking for someone who is keen to bring their excellent story-telling skills to a modern data environment. If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program ensuring you understand all our products and how we create analyses.

• Understanding Client Needs

• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals (e.g. participating in business cycles such as brand planning & range reviews etc.)
• Understand the impact we can have on personal objectives of individuals at our clients
• Responsible for setting up client onboarding for analytics & insights services and conducting tactical client training for Guided Analytics & NielsenIQ tools such as Connect Express and Discover
• Responsible for identifying opportunities through day‑to‑day engagements and handing off opportunities to Account Development to pursue
• Responsible for collecting Voice of Customer for User Experience & Service Model related topics

• Become a category expert; be curious and engage with the client industry, their categories and key market trends
• Being prepared to challenge client hypothesis and bring a new perspective
• Make recommendations based on rigorous analysis leveraging multiple data sources, sound business understanding and commercial awareness.

• Manages workload independently and effectively prioritizes client commitments alongside internal commitments.
• Maintains a clear communication pathway with the key stakeholders
• Maintains and delivers work log trackers and project plans where applicable

• Engaging presenter (experience in creating and delivering presentations and storytelling)
• Strong verbal and written communication skills
• Proven experience working with consumer panels (e.g. recruitment & engagement data analysis).
• Excellent time management and prioritization skills with a proven track record of delivering projects on time
• Confident numerically and ability to analyze data confidently
• Problem solving and solution orientated; performs work accurately and effectively with attention to detail
• Good at building relationships internally and with clients and experience of working in an analytical environment
• An understanding of the FMCG industry and trends
• Capable of leveraging tools such as Microsoft Excel and PowerPoint

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer‑packaged goods manufacturers and retailers we combine unparalleled datasets, pioneering technology and the industry’s top talent to create insights that unlock innovation and redefine what’s possible. Working with our Customer Success team gives you access to our amazing people‑first culture with plenty of flexibility, career & learning development, making an impact on biggest FMCG manufacturers’ growth, and becoming an expert in categories that shape UK retail.

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ is the world’s leading consumer intelligence company delivering the most complete understanding of consumer buying behaviour and revealing new pathways to 2023. NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state‑of‑the‑art platforms, NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the world’s population.

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, colour, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.