Vice President, End User Compute & Client Experience (EUC/CX)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Aim of the position: As a key leader within the Enterprise IT organization, reporting directly to the Chief Information Officer (CIO), the VP of End User Computing and Client Experience (EUC/CX) will be responsible for establishing a world-class, cutting edge end user technology experience for all Nielsen employees by leveraging the latest technologies and industry-best practices. This leader will also drive employee enablement and efficiency throughout the complete lifecycle from onboarding to internal corporate tooling and support while building a high-performing global team by attracting / retaining top talent and fostering a culture of continuous improvement that obsesses over the employee experience.

Key Responsibilities:

• Lead and inspire a team of IT managers and professionals across multiple disciplines including Service Desk, Desktop Support, Corporate Tools, Desktop Engineering and Audio / Visual Technology, Active Directory, Telecom cultivating top talent.
• Stakeholder Management - Cultivate strong relationships with key stakeholders, including business leaders, technology teams, security and end-users, understanding their needs and priorities, ensuring that end-user computing solutions and the client experience are world-class.
• Drive enhanced efficiency via process automation, Ai, organizational transformation and the latest industry technology solutions.
• Implement industry-best practices and automation opportunities across the enterprise to drive improved experience and efficiency across all areas.
• Ownership of all EUC and corporate tools including strategy, innovation, operations and support.
• Implement End-User Computing Governance Framework, including policies, standards, and procedures and own the associated governance company-wide.
• Training and Education - develop and deliver training and educational programs focused on end-user computing tools, best practices, and security awareness. Enhance end-user proficiency and promote a culture of responsible technology usage.
• Serve as a senior member of the Enterprise IT Leadership team, driving transformational change across organizational lines.

Required Skills for the role:

• Extensive global IT experience, with significant time spent in a senior leadership role, preferably in the Tech, Media, or Telecom sector.
• Extensive experience providing inspirational leadership for teams in large, mission-critical enterprise environments.
• Proficient executive thought leadership skills and EUC / CX subject matter expertise.
• In-depth knowledge of the latest industry best practice EUC / CX technologies, solutions and practices.
• Excellent executive communication and stakeholder management skills across all levels of the organization, from C-Suite to hands-on engineering personas.
• Strong, demonstrable experience in driving improved efficiency and high customer satisfaction via automation and self-service.
• Experience executing successful large-scale transformations.
• Strong financial management, analytical and critical thinking skills.
• Strong experience in a multi-sourced model (insource and outsourced) including RFP and vendor management experience.
• Working knowledge of IT frameworks such as ITIL, including key processes – knowledge, incident, change, service request and major-incident management.

What can we offer you as an employee of Nielsen Media? In addition to a competitive salary and benefits we offer a varied area of responsibility as well as an open corporate culture with numerous development opportunities. Above all, our employees appreciate the ability to work independently in a motivated and very friendly team. Social responsibility, open communication and living our values can be found not only on our homepage, but also in everyday work. An informal atmosphere in a dynamic media company with opportunities for ownership and personal development.

Diversity Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch! Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.