At a Glance
- Tasks: Handle calls and texts, set appointments, and create exceptional customer experiences.
- Company: Join a growing team at Franklin Sussex Hyundai in a brand new facility.
- Benefits: Free college opportunity, competitive pay, bonuses, and comprehensive benefits.
- Other info: Enjoy a supportive and energetic work environment with a focus on teamwork.
- Why this job: Kickstart your career in the automotive industry with paid training and growth opportunities.
- Qualifications: Strong communication skills and a positive attitude; customer service experience preferred.
The predicted salary is between 24300 - 29700 £ per year.
Franklin Sussex Hyundai | Sussex, NJ
Franklin Sussex Hyundai is growing, and we’re looking for a motivated Business Development Center (BDC) Representative to join our team at our brand new, renovated facility!
If you’re great on the phone, love helping customers, and want to build a career in the automotive industry, this is your opportunity.
What You’ll Do
- Handle inbound and outbound calls, texts, and internet leads
- Set and confirm sales and service appointments
- Follow up with customers in a professional, friendly manner
- Maintain accurate customer records in the CRM
- Be the first point of contact that creates an exceptional customer experience
What We’re Looking For
- Strong communication skills (phone, text, and email)
- Positive attitude and strong work ethic
- Ability to multitask in a fast-paced environment
- Customer service or call center experience preferred (automotive experience a plus, but not required)
- Reliable, punctual, and team-oriented
What We Offer
FREE COLLEGE OPPORTUNITY WITH STRAYER UNIVERSITY!
- Paid training – we set you up for success
- Competitive pay with bonuses
- Medical, Dental, and Vision benefits
- Life Insurance
- 401(k) retirement plan
- Paid time off and career growth opportunities
- Supportive, professional, and energetic work environment
- New state of the art facility
Location
Franklin Sussex Hyundai
Schedule
Full-time
BDC Representative/Manager employer: Nielsen Automotive Group
Franklin Sussex Hyundai is an exceptional employer that prioritises employee growth and satisfaction, offering a unique opportunity for free college education with Strayer University. With a supportive work culture, comprehensive benefits including medical, dental, and vision insurance, as well as a 401K retirement plan, employees can thrive both personally and professionally in a safe and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land BDC Representative/Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nielsen Automotive Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nielsen Automotive Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace BDC Representative/Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nielsen Automotive Group:Your cover letter is your chance to shine! Tell us why you want to work at Nielsen Automotive Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nielsen Automotive Group!
How to prepare for a job interview at Nielsen Automotive Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
