Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high service levels for residents and guests during busy nights.
- Company: Nido Living provides vibrant living spaces for students in Leeds.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Join a supportive team and make a real impact on residents' experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts and a chance to develop your handyman skills.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Night Concierge to join us here at Nido Leeds. The purpose of this role is to ensure that there is a consistently high level of service provided to residents, guests and the building overall, during the busiest periods of the week, whilst also upholding the high levels of customer service achieved by all Nido employees.
General duties will include:
- Monitoring guests and users who access the building and use of common spaces within the building by carrying out patrols and monitoring live CCTV.
- Reacting to emergency reports from residents and users of the site.
- Dealing with anti-social behaviour effectively.
- Monitoring the perimeter and external areas of the property.
- Carrying out maintenance tasks within your skill set.
Due to the high level of international residents staying with us, part of this role will be to use your knowledge of the city and local area to provide general assistance to residents.
Requirements:
- Working as part of the team and ensuring that information regarding residents and the residence are shared amongst all members of the team.
- Acting as Front of House during the night by welcoming guests, and signing out any parcels received and any shared items that are available for residents to borrow.
- Assisting with any general resident enquiries regarding the building or local area.
- Responding to any calls received from residents via the emergency phone.
- Logging any calls received on the general office phone for the management team.
- Completing an end of shift report for the management team regarding any activities throughout the night that require follow-up.
- Carrying out regular patrols of the residence.
- Ensuring resident policies and procedures are followed.
- Monitoring residents’ and guests’ arrival and departure from the site.
- Ensuring that the health and safety of all users of the building is upheld.
- Providing emergency first aid assistance where required.
- Reporting any illegal activities to the police.
- Responding to active fire alarms on site to establish whether it is a false alarm and begin emergency evacuation procedures if there is a genuine fire.
- Monitoring CCTV and downloading any footage that is necessary for further action to be taken by the management team.
- Carrying out low level maintenance and escalating if support is required.
- Monitoring the Building Management System throughout the shift to ensure that there is a constant supply of heating and hot water to all residents, reporting to the maintenance team immediately if there is a fault and arranging an emergency call-out.
Person Specification:
- Experience working in a reception / front of house corporate environment including site patrols and access control.
- Previous experience of using communication equipment.
- Conflict management experience.
- High level of customer care awareness and commitment to providing excellent customer service.
- Exceptionally clear communication skills and interpersonal skills.
- Reliable with excellent time-management skills.
- Good report writing skills.
- Good handyman skills.
- Able to work a variable shift pattern.
- First Aid training and/or IT literacy would be desirable.
Night Concierge employer: Nido Living
Contact Detail:
Nido Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the Nido Living brand and their values. Understanding their commitment to high levels of customer service will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your conflict management skills. Given the nature of the Night Concierge role, being able to demonstrate your ability to handle difficult situations calmly and effectively will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with security and monitoring systems. Since the role involves monitoring CCTV and responding to emergencies, having specific examples ready will show that you're well-equipped for the responsibilities.
✨Tip Number 4
Highlight your local knowledge of Leeds. Being able to assist residents with information about the city will demonstrate your commitment to providing excellent customer service and enhance the resident experience.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, reception, and conflict management. Emphasise any previous roles where you provided high levels of service, as this is crucial for the Night Concierge position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle emergencies or your knowledge of the local area, which will be beneficial for assisting residents.
Showcase Communication Skills: Since clear communication is essential for this role, provide examples in your application of how you've effectively communicated in past positions. This could include handling resident inquiries or managing conflicts.
Highlight Relevant Training: If you have First Aid training or experience with IT systems, make sure to mention these in your application. These qualifications can set you apart from other candidates and demonstrate your preparedness for the role.
How to prepare for a job interview at Nido Living
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for residents and guests. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your commitment to providing excellent service.
✨Demonstrate Conflict Management Experience
Given the nature of the role, it's crucial to show that you can handle conflicts effectively. Prepare examples of past experiences where you successfully managed disputes or difficult interactions, showcasing your problem-solving skills.
✨Familiarise Yourself with the Local Area
Since part of the job involves assisting residents with local information, do some research on Leeds. Be ready to share your knowledge about popular spots, transport options, and any events happening in the area to demonstrate your readiness for the role.
✨Prepare for Emergency Scenarios
The role requires responding to emergencies, so think about how you would handle various situations, such as fire alarms or medical emergencies. Familiarise yourself with basic first aid principles and be ready to discuss how you would ensure the safety of residents.
