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For Companies At a Glance
- Tasks: Support families and children, ensuring exceptional service and communication.
- Company: Join Nido Wembley, a vibrant early education provider dedicated to family support.
- Benefits: Enjoy childcare discounts, professional development, and flexible wellbeing options.
- Why this job: Make a real difference in children's lives while growing your career.
- Qualifications: Strong organisational skills, customer service experience, and a passion for helping others.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Nido Wembley, we are looking for a Family Advocate who is an expert in making the ordinary exceptional. This special role sits within the leadership team and plays a key role in delivering exceptional customer service and a warm Nido welcome to all families, every day. As a Family Advocate, you are the trusted voice of the family within the service—ensuring every family feels seen, heard, informed, and supported throughout their entire journey with us.
About Nido Early School: Children are capable, curious, and full of potential. Every day matters in their learning — as it does in your career. At Nido, we’ll support you with recognition, growth, and opportunities to thrive as you help shape how learning unfolds.
Why you’ll love being part of our team:
- This role is much more than just administration — it’s about enhancing the experience every family has with us and being the heart that connects them, bridging the voice of the family with the daily life of the service.
- Impact that matters – Every day, you’ll shape the lives of children and families.
- Be recognised – We celebrate your contribution to children, families, and colleagues.
- Grow with us – Monthly Community of Practice sessions to guide, support and inspire your journey.
- Balance and wellbeing – Flexible options and wellbeing support built into everyday life.
- Enjoy benefits – Childcare discounts, professional learning resources, and recognition programs.
- FlareHR – Access to great savings and perks across many retailers including groceries, fashion and gifts as well as health insurance, energy bills and home internet.
The role:
- As the Family Advocate, you’ll support children and families to ensure they have access to quality education and care with Nido.
- Manage all family accounts and CCS enquiries.
- First point of contact for families through email and phone.
- Supporting the Executive Service Manager with wages and rostering.
- Manage the waitlist for families with future enrolments.
- Work with the Executive Service Manager with marketing and recruitment initiatives.
What you’ll bring:
- We’re seeking an administrative superstar with exceptional organisation skills, attention to detail, great communication and genuine love for people.
- Qualification in Business Management or Administration highly regarded.
- Experience in business administration or customer service management.
- Driven to provide an exceptional customer service experience.
- Valid WWCC.
Our promise to you: We’ll recognise your impact and invest in your growth. With mentoring, professional development, and everyday benefits, you’ll be empowered to make a difference every day. Nido Early School is a Child Safe Organisation. We have a zero tolerance to child abuse, and are committed to the safety, participation, and empowerment of all children. We are an equal opportunity employer and welcome all applicants.
Family Advocate in Wembley employer: Nido Early School
Contact Detail:
Nido Early School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Advocate in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and childcare sectors. Let them know you're on the lookout for a Family Advocate role at Nido Wembley. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for the interview by understanding Nido's values and mission. Think about how your skills in customer service and administration can enhance the experience for families. Show us that you’re not just a fit for the role, but a perfect match for our culture!
✨Tip Number 3
Practice your communication skills! As a Family Advocate, you'll be the voice of the family. Role-play common scenarios with a friend to get comfortable with how you’d handle inquiries and support families effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Nido family. We can’t wait to see your application!
We think you need these skills to ace Family Advocate in Wembley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with families and children shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Family Advocate role. We love seeing how your background aligns with our mission at Nido.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Nido Early School
✨Know Your Nido
Before the interview, take some time to research Nido Early School. Understand their values, mission, and what makes them unique in the childcare sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Family Advocate, your ability to connect with families is crucial. Prepare examples from your past experiences where you've successfully communicated or resolved issues for customers. Highlight your empathy and how you ensure families feel supported and valued.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to manage difficult conversations or support families in challenging circumstances, and be ready to discuss how you handled them.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the team culture, how success is measured in the role, or opportunities for professional development. It shows you're engaged and serious about contributing to Nido's mission.
