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- Tasks: Support families and children, ensuring exceptional service and communication.
- Company: Join Nido Wembley, a vibrant early education provider dedicated to family support.
- Benefits: Enjoy childcare discounts, professional development, and flexible wellbeing options.
- Why this job: Make a real impact on children's lives while growing your career in a supportive environment.
- Qualifications: Looking for organised individuals with great communication skills and a passion for helping others.
- Other info: Be part of a child-safe organisation that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
At Nido Wembley, we are looking for a Family Advocate who is an expert in making the ordinary exceptional. This special role sits within the leadership team and plays a key role in delivering exceptional customer service and a warm Nido welcome to all families, every day. As a Family Advocate, you are the trusted voice of the family within the service—ensuring every family feels seen, heard, informed, and supported throughout their entire journey with us.
About Nido Early School: Children are capable, curious, and full of potential. Every day matters in their learning — as it does in your career. At Nido, we’ll support you with recognition, growth, and opportunities to thrive as you help shape how learning unfolds.
Why you’ll love being part of our team:
- This role is much more than just administration — it’s about enhancing the experience every family has with us and being the heart that connects them, bridging the voice of the family with the daily life of the service.
- Impact that matters – Every day, you’ll shape the lives of children and families.
- Be recognised – We celebrate your contribution to children, families, and colleagues.
- Grow with us – Monthly Community of Practice sessions to guide, support and inspire your journey.
- Balance and wellbeing – Flexible options and wellbeing support built into everyday life.
- Enjoy benefits – Childcare discounts, professional learning resources, and recognition programs.
- FlareHR – Access to great savings and perks across many retailers including groceries, fashion and gifts as well as health insurance, energy bills and home internet.
The role:
- As the Family Advocate, you’ll support children and families to ensure they have access to quality education and care with Nido.
- Manage all family accounts and CCS enquiries.
- First point of contact for families through email and phone.
- Supporting the Executive Service Manager with wages and rostering.
- Manage the waitlist for families with future enrolments.
- Work with the Executive Service Manager with marketing and recruitment initiatives.
What you’ll bring:
- We’re seeking an administrative superstar with exceptional organisation skills, attention to detail, great communication and genuine love for people.
- Qualification in Business Management or Administration highly regarded.
- Experience in business administration or customer service management.
- Driven to provide an exceptional customer service experience.
- Valid WWCC.
Our promise to you: We’ll recognise your impact and invest in your growth. With mentoring, professional development, and everyday benefits, you’ll be empowered to make a difference every day. Nido Early School is a Child Safe Organisation. We have a zero tolerance to child abuse, and are committed to the safety, participation, and empowerment of all children. We are an equal opportunity employer and welcome all applicants.
Family Advocate in London employer: Nido Early School
Contact Detail:
Nido Early School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Advocate in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and childcare sectors. Let them know you're on the lookout for a Family Advocate role at Nido Wembley. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for that interview! Research Nido Early School and understand their values and mission. Think about how your skills in customer service and administration can enhance the experience for families. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Family Advocate, you'll be the voice of the family. Role-play common scenarios with a friend to get comfortable with how you’d handle inquiries and support families. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Nido team. Don’t forget to highlight your passion for supporting families in your application!
We think you need these skills to ace Family Advocate in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with families and children shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Family Advocate role. We love seeing how your background aligns with our mission at Nido!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively with families!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Nido Early School
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Family Advocate role. Familiarise yourself with Nido's values and how they align with your own. This will help you articulate why you're a great fit and how you can enhance the experience for families.
✨Showcase Your People Skills
As a Family Advocate, communication is key. Prepare examples of how you've successfully interacted with families or clients in the past. Highlight your ability to listen, empathise, and provide exceptional customer service—these are crucial traits for the role.
✨Prepare Questions That Matter
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the support you'll receive, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
✨Demonstrate Your Organisational Skills
Since the role involves managing family accounts and enquiries, be ready to discuss your organisational strategies. Share specific tools or methods you use to stay organised and ensure nothing falls through the cracks—this will reassure them of your capability.
