At a Glance
- Tasks: Support families and children, ensuring exceptional service and communication.
- Company: Nido Early School, dedicated to enhancing children's learning experiences.
- Benefits: Childcare discounts, professional development, flexible options, and wellbeing support.
- Other info: Join a supportive team with opportunities for recognition and growth.
- Why this job: Make a real impact on families' lives while growing your career.
- Qualifications: Strong organisational skills, customer service experience, and a love for people.
The predicted salary is between 31500 - 38500 £ per year.
At Nido Wembley we're looking for a Family Advocate who is an expert in making the ordinary exceptional. This special role sits within the leadership team and plays a key role in delivering exceptional customer service and a warm Nido welcome to all families, every day. As a Family Advocate, you are the trusted voice of the family within the service—ensuring every family feels seen, heard, informed, and supported throughout their entire journey with us.
About Nido Early School: Children are capable, curious, and full of potential. Every day matters in their learning — as it does in your career. At Nido, we’ll support you with recognition, growth, and opportunities to thrive as you help shape how learning unfolds.
Why you’ll love being part of our team:
- This role is much more than just administration — it’s about enhancing the experience every family has with us and being the heart that connects them, bridging the voice of the family with the daily life of the service.
- Impact that matters – Every day, you’ll shape the lives of children and families.
- Be recognised – We celebrate your contribution to children, families, and colleagues.
- Grow with us – Monthly Community of Practice sessions to guide, support and inspire your journey.
- Balance and wellbeing – Flexible options and wellbeing support built into everyday life.
- Enjoy benefits – Childcare discounts, professional learning resources, and recognition programs.
- FlareHR – Access to great savings and perks across many retailers including groceries, fashion and gifts as well as health insurance, energy bills and home internet.
The role:
- As the Family Advocate, you’ll support children and families to ensure they have access to quality education and care with Nido.
- Manage all family accounts and CCS enquiries.
- First point of contact for families through email and phone.
- Supporting the Executive Service Manager with wages and rostering.
- Manage the waitlist for families with future enrolments.
- Work with the Executive Service Manager with marketing and recruitment initiatives.
What you’ll bring:
- We’re seeking an administrative superstar with exceptional organisation skills, attention to detail, great communication and genuine love for people.
- Qualification in Business Management or Administration highly regarded.
- Experience in business administration or customer service management.
- Driven to provide an exceptional customer service experience.
- Valid WWCC.
Our promise to you:
We’ll recognise your impact and invest in your growth. With mentoring, professional development, and everyday benefits, you’ll be empowered to make a difference every day. Nido Early School is a Child Safe Organisation. We have a zero tolerance to child abuse, and are committed to the safety, participation, and empowerment of all children. We are an equal opportunity employer and welcome all applicants.
Family Advocate in Wembley employer: Nido Early School
At Nido Wembley, we pride ourselves on being an exceptional employer that values the contributions of our Family Advocates. Our supportive work culture fosters personal and professional growth, with opportunities for recognition and development through monthly Community of Practice sessions. Enjoy a range of benefits including childcare discounts and wellbeing support, all while making a meaningful impact in the lives of children and families every day.
