At a Glance
- Tasks: Provide top-notch technical support and documentation for Control Techniques products.
- Company: Join Nidec Drives, a leader in electric motor solutions with over 50 years of global experience.
- Benefits: Enjoy competitive salaries, 25 days annual leave, and a range of exciting perks.
- Other info: Opportunities for travel and professional development await you!
- Why this job: Be part of a dynamic team that values innovation, diversity, and personal growth.
- Qualifications: Degree in Electrical Engineering and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Nidec Drives provides AC, DC, and Servo drive solutions for various industries. Our precision-engineered drives are designed to optimise performance and productivity, creating essential motion for a more efficient future. As part of Nidec, the world’s largest electric motor company, we have been operating for over 50 years in over 30 countries.
We have an exciting opportunity for an individual to join us as a Product Support Engineer. The successful candidate will work with the Global Technical Support Manager to ensure Control Techniques provides the highest levels of proactive and reactive technical support to the Control Techniques Drive Centre network, Country Partners, Distributors, and key end customers on the Control Techniques product range. Support will be provided via Support Suite, telephone, email, Microsoft Teams, and customer site visits. Escalation points will be provided for critical issues.
This role will work with R&D on product hardware and firmware development testing and the documentation team to generate and maintain user documentation and other supporting documentation. This position reports to the Global Technical Support Manager and is situated within the R&D Department at Nidec Drives headquarters in Newtown.
Key Job Responsibilities:
- Provide reactive and proactive technical support to the Control Techniques Drive Centre network, Country Partners, Distributors, and key end customers.
- Investigation and root cause analysis to component level on the Control Techniques product range.
- Manage customer issues within an agreed timescale and follow up as appropriate.
- Identify and generate documentation in the form of knowledgebase documents and Technical Notifications.
- Work with R&D on product hardware and firmware development testing.
- Support continuous improvement of the Technical Support Lab test facilities.
- Ensure the Technical Support office and Labs are a safe environment and that fellow Engineers are aware of safe working responsibilities.
- Complete risk assessments to ensure personal safety and the safety of others.
Travel Requirements:
Regular travel (European and International) for conferences, exhibitions, and customer visits.
Required Qualifications and Experience:
- Degree/HNC in Electrical Engineering.
- Accreditation with The Institute of Engineering and Technology or an equivalent qualification/experience.
- Excellent communication skills.
- Extensive product and application knowledge.
- Strong interpersonal skills with the ability to build productive relationships at all levels.
- Strong time management skills.
- Ability to operate independently.
Benefits:
We will support you to be at your best in work and live well outside it. We offer opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity. Nidec Drives will offer you a comprehensive benefits package including competitive salaries based on experience, 25 days AL + Bank Holiday, an additional day off for your birthday, 5% matched pension, EV and cycle-to-work schemes, vouchers & discounts program, funded volunteer day per year, and a whole host of additional benefits.
Product Support Engineer in Newtown employer: Nidec Drives
Nidec Drives in Newtown is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation among its teams. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside competitive benefits such as 25 days of annual leave and a pension scheme. Joining Nidec Drives means being part of a forward-thinking organisation that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Newtown
✨Tip Number 1
Familiarise yourself with Nidec Drives' product range and technical support processes. Understanding their AC, DC, and Servo drive solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Nidec Drives on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Product Support Engineer role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in technical support scenarios. Be ready to share specific examples where you've successfully managed customer issues or conducted root cause analysis, as these are key aspects of the job.
✨Tip Number 4
Stay updated on industry trends and advancements in electrical engineering. Showing that you are proactive about learning and adapting to new technologies will impress the hiring team and align with their focus on continuous improvement.
We think you need these skills to ace Product Support Engineer in Newtown
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required qualifications. Tailor your application to highlight how your skills and experiences align with the role of a Product Support Engineer.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in technical support, particularly in electrical engineering or related fields. Mention specific projects or roles where you provided customer support or worked with product documentation.
Showcase Communication Skills:Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to convey technical information clearly and effectively, whether through written documentation or verbal communication.
Tailor Your Cover Letter:Craft a personalised cover letter that addresses the hiring manager directly. Discuss why you are interested in working for Nidec Drives and how you can contribute to their mission of providing high-quality technical support.
How to prepare for a job interview at Nidec Drives
✨Know Your Products
Familiarise yourself with the Control Techniques product range. Understand their features, benefits, and common issues. This knowledge will help you demonstrate your technical expertise during the interview.
✨Showcase Communication Skills
Since excellent communication is crucial for this role, practice explaining complex technical concepts in simple terms. Be prepared to discuss how you've effectively communicated with customers or team members in the past.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached technical challenges in previous roles. Highlight your investigation and root cause analysis skills, as these are key responsibilities for a Product Support Engineer.
✨Emphasise Team Collaboration
This role involves working closely with R&D and other teams. Be ready to discuss your experience in collaborative environments and how you contribute to team success, especially in technical support scenarios.
