Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage operational teams to enhance customer service delivery.
- Company: Join the Department of Finance, a key player in public service management.
- Benefits: Competitive salary, professional development, and a commitment to diversity.
- Why this job: Make a real difference in public services while developing your leadership skills.
- Qualifications: 2+ years managing teams and delivering high-quality customer services.
- Other info: Dynamic role with opportunities for growth across Northern Ireland.
The predicted salary is between 36000 - 60000 £ per year.
The Department of Finance (DoF) has a wide range of functions including the strategic management of public expenditure and the delivery of a range of central services to NICS departments, comprising human resources, accounting, financial management, ICT, training, accommodation, legal services and procurement. DoF incorporates nine business areas and has approximately 3500 staff, who are located mainly in the Greater Belfast area and in Derry/Londonderry.
The overall aim of DoF is to help the Executive secure the most appropriate and effective use of resources and services for the benefit of the community. In pursuing this aim, the key objective of the department is to deliver quality, cost effective and efficient public services and administration in the department’s areas of executive responsibility.
Responsibilities:
- Manage three operational teams (Contact Centre Liaison, Customer Communications and Data & Small Systems), providing strategic direction, clear priorities, and strong leadership to support business-wide service delivery.
- Build and maintain effective relationships with senior stakeholders to influence organisational change and ensure communications and customer services meet evolving needs.
Skills and Qualifications:
- A minimum of 2 years’ experience of managing multiple teams for a large organisation dealing with a significant large volume of customer queries, delivering effective operational services in a complex and changing environment, across at least two of the four areas listed in the CIBA.
- A minimum of 2 years’ experience of building constructive, positive and collaborative partnerships with a diverse range of stakeholders, including senior management, delivery partners, and service users/customers to contribute to the delivery of significant business objectives.
- A minimum of 2 years’ experience of managing high-quality services for frontline customers, helping to set strategic direction, changing and improving systems, and working with delivery partners to ensure that the needs of users are met and business objectives are achieved.
- A minimum of 2 years’ experience of leading and developing teams, setting goals and priorities in real-time, and supporting professional development to meet business objectives and deliver improved outcomes for customers.
Further Information:
- Location: Lanyon Plaza.
- NICS Application form only, Vacancy closing date 20th February 2026 at 12 noon.
- Applications from Protestants, young people (under the age of 35), people with a disability and people from minority ethnic communities are particularly welcomed for this post.
- The Northern Ireland Civil Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
- Area: All of Northern Ireland
- Closing date: 13 Feb 2026
Land & Property Services Frontline Services Manager (Deputy Principal) in Belfast employer: NICS
Contact Detail:
NICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Land & Property Services Frontline Services Manager (Deputy Principal) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you on their radar and shows you’re genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Land & Property Services Frontline Services Manager (Deputy Principal) in Belfast
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the job description thoroughly. Highlight the key responsibilities and skills required for the Land & Property Services Frontline Services Manager role, and think about how your experience aligns with them.
Tailor Your Application: Don’t just send a generic application! We want to see how your unique experiences and skills fit the specific requirements of this role. Use examples from your past that demonstrate your ability to manage teams and deliver high-quality services.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured responses that get straight to the point, making it easy for the panel to see your qualifications.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way to ensure your application is received and considered. Plus, you’ll find all the necessary details and resources there to help you along the way!
How to prepare for a job interview at NICS
✨Know Your Stuff
Make sure you thoroughly understand the role of a Land & Property Services Frontline Services Manager. Familiarise yourself with the Department of Finance's objectives and how they align with your experience in managing teams and delivering customer services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing multiple teams and driving operational success. Be ready to discuss how you've influenced organisational change and built relationships with stakeholders.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled complex challenges in a changing environment. Discuss how you’ve improved systems or processes to enhance service delivery, as this will resonate well with the interview panel.
✨Engage with the Panel
Remember, interviews are a two-way street! Prepare thoughtful questions about the department’s future goals and how you can contribute. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
