We're working with a thriving consumer business looking to recruit a Senior Account Manager on a permanent basis. Reporting into the Director of Sales and with a dotted line to the Senior Manager Team, the remit of the role will be lead the Service Support function, leading a team of 3 and delivering best-in-class customer service. Key areas of focus will include:-
- Ensuring exceptional customer service and leading by example in striving for customer satisfaction, rapidly responding to queries.
- Supporting the field sales team by processing customer orders, quotations, proformas via email, phone, online and occasionally face-to face.
- Advising existing and prospective customers on product suitability and stocks status, and proactively suggesting alternative products where applicable.
- Assisting with after sales information, liaising with purchasing, dispatch and accounts departments to ensure customer’s orders are delivered on time.
- Assisting with tender processes and matching company range to incumbent supplier range
- Proactive courtesy calls to customers to ensure we are meeting their requirements.
They're looking for a pro-active and 'on-it' Account Manager with strong inter-personal skills, a problem-solving DNA who can build strong working relationships. Great company, really bubbly team.
Senior Sales Support / Customer Service Executive - Consumer - Chessington (4/5 days pw in office) - £40/45,000 + bonus employer: NicolLane
NicolLane is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including professional development and mentorship, while being part of a forward-thinking team dedicated to driving success in the fashion retail sector. With a focus on efficiency and automation, this role not only promises meaningful contributions but also a chance to thrive in a fast-paced environment.
