At a Glance
- Tasks: Provide technical support and test innovative lighting control software and hardware.
- Company: Join Nicolaudie Group, a pioneer in lighting control since 1987.
- Benefits: Enjoy 25 days holiday, hybrid working, and dedicated learning time.
- Other info: Exciting career growth opportunities in a dynamic environment.
- Why this job: Be part of a creative team making waves in architectural and entertainment lighting.
- Qualifications: Good problem-solving skills and effective communication are key.
The predicted salary is between 30000 - 42000 £ per year.
At Nicolaudie Group, we have been innovating in the world of lighting control since 1987. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control.
The Nicolaudie UK office in Brighton is seeking a detail-oriented and proactive Technical Support Specialist to work within our architectural lighting team. This is an exciting opportunity to join a growing team, developing pioneering software and hardware dedicated to lighting control.
The successful candidate will play a key role in ensuring our software, firmware and hardware products work smoothly across Mac, Windows, iOS and Android. The role will have a focus on methodically testing software and hardware, as well as helping with reporting bugs and feature requests. You will have the opportunity to test new software features and work with our team of developers, both in-person in the UK and remotely with our other offices. Other responsibilities of this role include answering support tickets and providing technical support over the phone, as well as occasionally managing basic repairs and product exchanges.
Please note: this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office. During the initial induction and training period, you will be expected to be in the office 5 days per week.
A good level of secondary education.
- Effective problem-solving skills, with proven experience of this.
- Good time management and organisational skills, with the ability to work to deadlines.
- A proven ability to resolve technical issues.
- Good communication skills, able to develop a good working relationship with customers.
- Experience of working as part of a team.
It would be great if you have the following, but it's not essential:
- Creative background or experience.
- A degree in a technical or creative subject.
- Some experience working with customer support.
- Experience within the entertainment or architectural lighting industry.
- Coding experience.
The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:
- 25 days holiday, plus bank holidays.
- Hybrid working (3 days on-site, 2 days remote).
- Weekly company lunch.
- Dedicated learning and development time.
- Cycle to work scheme.
To apply, please fill out our application form on our website.
Technical Support Specialist Brighton, England employer: Nicolaudie Group
At Nicolaudie UK, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Brighton. Our team enjoys the flexibility of hybrid working, opportunities for professional growth through industry events, and a commitment to delivering top-notch technical support in the entertainment lighting sector, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist Brighton, England
✨Tip Number 1
Get to know the company inside out! Research Nicolaudie Group's history, products, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving technical issues, try some mock scenarios or common tech problems. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nicolaudie team.
We think you need these skills to ace Technical Support Specialist Brighton, England
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology and lighting control shine through. We love candidates who are genuinely excited about the field, so share any relevant experiences or projects that highlight your passion!
Tailor Your Application:Make sure to customise your application to fit the Technical Support Specialist role. Highlight your problem-solving skills and any experience you have with customer support or technical issues. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Nicolaudie!
How to prepare for a job interview at Nicolaudie Group
✨Know Your Tech
Familiarise yourself with the software and hardware products that Nicolaudie Group offers. Understand how they work across different platforms like Mac, Windows, iOS, and Android. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to troubleshoot problems. This will demonstrate your effective problem-solving skills, which are crucial for a Technical Support Specialist.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. During the interview, focus on your communication skills, as building good relationships with customers is key. You might even want to role-play common support scenarios to get comfortable with this.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the products, and the company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Questions about their approach to innovation or how they handle customer feedback can be particularly insightful.
