At a Glance
- Tasks: Provide technical support and test innovative lighting control software and hardware.
- Company: Join Nicolaudie Group, a pioneer in lighting control since 1987.
- Benefits: Enjoy 25 days holiday, hybrid working, and dedicated learning time.
- Other info: Exciting career growth opportunities in a dynamic environment.
- Why this job: Be part of a creative team making waves in architectural and entertainment lighting.
- Qualifications: Good problem-solving skills and effective communication are key.
The predicted salary is between 30000 - 42000 £ per year.
At Nicolaudie Group, we have been innovating in the world of lighting control since 1987. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control.
The Nicolaudie UK office in Brighton is seeking a detail-oriented and proactive Technical Support Specialist to work within our architectural lighting team. This is an exciting opportunity to join a growing team, developing pioneering software and hardware dedicated to lighting control.
The successful candidate will play a key role in ensuring our software, firmware and hardware products work smoothly across Mac, Windows, iOS and Android. The role will have a focus on methodically testing software and hardware, as well as helping with reporting bugs and feature requests. You will have the opportunity to test new software features and work with our team of developers, both in-person in the UK and remotely with our other offices. Other responsibilities of this role include answering support tickets and providing technical support over the phone, as well as occasionally managing basic repairs and product exchanges.
Please note: this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office. During the initial induction and training period, you will be expected to be in the office 5 days per week.
A good level of secondary education.
- Effective problem-solving skills, with proven experience of this.
- Good time management and organisational skills, with the ability to work to deadlines.
- A proven ability to resolve technical issues.
- Good communication skills, able to develop a good working relationship with customers.
- Experience of working as part of a team.
It would be great if you have the following, but it's not essential:
- Creative background or experience.
- A degree in a technical or creative subject.
- Some experience working with customer support.
- Experience within the entertainment or architectural lighting industry.
- Coding experience.
The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:
- 25 days holiday, plus bank holidays.
- Hybrid working (3 days on-site, 2 days remote).
- Weekly company lunch.
- Dedicated learning and development time.
- Cycle to work scheme.
To apply, please fill out our application form on our website.
Technical Support Specialist Brighton, England employer: Nicolaudie Group
At Nicolaudie UK, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Brighton. Our team enjoys the flexibility of hybrid working, opportunities for professional growth through industry events, and a commitment to delivering top-notch technical support in the entertainment lighting sector, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist Brighton, England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nicolaudie Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nicolaudie Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist Brighton, England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nicolaudie Group:Your cover letter is your chance to shine! Tell us why you want to work at Nicolaudie Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nicolaudie Group!
How to prepare for a job interview at Nicolaudie Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
