At a Glance
- Tasks: Provide top-notch technical support and showcase our innovative lighting solutions.
- Company: Join a pioneering tech company with over 35 years of expertise in lighting control.
- Benefits: Enjoy hybrid working, 25 days holiday, and dedicated learning time.
- Other info: Opportunity for travel and growth in a dynamic, friendly environment.
- Why this job: Be part of a creative team and make an impact in the entertainment lighting industry.
- Qualifications: Fluent in English and German, with strong communication and problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
- Technical Support & Showcase Specialist
- Nicolaudie Group , we've been innovating in the world of lighting control since
1987 .
Pioneers in our field, we designed the first computerised lighting controller for Amiga computers.
Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects.
We regularly innovate with other protocols and technologies such as DALI and addressable LED control.
You can find more information on our website: www. nicolaudiegroup. com .
About the role
The Nicolaudie UK office in Brighton is seeking a Technical Support & Showcase Specialist to join our friendly team, to provide high quality technical support and product demonstrations for our range of entertainment lighting solutions.
Working alongside a small team, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining an active presence in our online user forums, and traveling to Germany to present our products to prospective and current clients.
Please note: this is a role, offering up to 2 days per week working from home, with the rest of the time spent in our central Brighton office.
About you
We’re looking for someone who has
- Professional fluency in both English and German (written and spoken).
- Willingness and ability to travel for business to Germany (and other locations when required).
- Comfortable presenting products directly to prospective and existing customers.
- Keen interest and knowledge of creative computing (e. g., music, design, video software).
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Excellent time management and organisational skills, with the ability to work to deadlines and SLAs.
- Ability to work independently as well as collaboratively.
It would be great if you have the following, but it's not essential
- Higher-level educational qualification in a technical or creative field.
- Experience working in a customer-facing role.
- Experience working with CRM platforms.
- Experience working with task management tools such as Click Up, Trello, or Asana.
- Comfortable appearing on camera for short promotional or instructional videos.
- Understanding of the lighting control industry.
- About working at Nicolaudie
The Nicolaudie UK team was established in 2015 and is based in Brighton.
Nicolaudie UK offers a range of staff benefits, including
- 25 days holiday, plus bank holidays
- Hybrid working (3 days on-site, 2 days remote)
- Weekly company lunch
- Dedicated learning and development time
- Cycle to work scheme
- #J-18808-Ljbffr
Technical Support & Showcase Specialist in Brighton employer: Nicolaudie Group
At Nicolaudie UK, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Brighton. Our team enjoys the flexibility of hybrid working, opportunities for professional growth through industry events, and a commitment to delivering top-notch technical support in the entertainment lighting sector, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Showcase Specialist in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nicolaudie Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nicolaudie Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support & Showcase Specialist in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nicolaudie Group:Your cover letter is your chance to shine! Tell us why you want to work at Nicolaudie Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nicolaudie Group!
How to prepare for a job interview at Nicolaudie Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
