Coffee Shop Manager in Sutton

Are you a hospitality leader who wants your business acumen to change lives? At Beans and Bloom, we don’t just measure success by the bottom line; we measure it by the lives changed over a cup of coffee. Located within the beautiful, historic Whitehall Museum, Beans and Bloom is more than a coffee shop—it is a community hub with a heartbeat. As part of Nickel Support, a progressive social enterprise supporting adults with learning disabilities and autism, we offer our trainees the chance to live fulfilled, purposeful lives through meaningful employment. We are looking for an entrepreneurial, high-energy Enterprise Manager to steer this unique venture. You aren’t just managing a floor; you are the architect of our growth, the guardian of our standards, and a champion for a brilliantly diverse team. If you view hospitality through the dual lens of sharp business growth and profound social impact, we want to hear from you.

Why Join Us?

• True Autonomy: You will have the creative freedom to shape the seasonal menu, pitch local partnerships, and define the brand’s local voice.
• Purpose-Driven Impact: Your daily work directly breaks down barriers to employment for adults with learning disabilities, helping them build confidence and independence.
• High Visibility: This is a flagship role within Nickel Support where your strategic decisions will directly result in tangible business growth.

Your Mission (Key Responsibilities)

1. Drive Strategic Growth & Ignite the Community
   • Put Us on the Map: Develop and execute local marketing strategies to increase foot traffic and make Beans and Bloom the go-to coffee destination in Cheam.
   • Cultivate "The Regulars": Launch an innovative, data-driven customer loyalty programme that goes beyond the standard stamp card to build deep customer retention.
   • Secure "Hero" Contracts: Build bridges with local businesses, schools, and council groups to secure catering contracts and host workshops.
   • Curate Unforgettable Events: Bring the community together by organising monthly events like "Meet the Roaster," open mics, and disability awareness workshops.
   • Digital Storytelling: Support our social media team to authentically tell our story, showcase our impact, and drive foot traffic.
2. Champion an Inclusive, Empowered Team
   • Unlock Potential: Adapt training materials, visual aids, and workflows to meet the specific needs of staff and trainees with learning disabilities, unlocking their potential.
   • Build a Culture of Dignity: Foster a workplace of patience, high expectations, and joy, where every team member is empowered to contribute.
   • Lead by Example: Recruit, mentor, and manage a dedicated team, providing clear, constructive feedback and consistent support.
   • Safeguarding & Well-being: Maintain a safe, respectful environment free from exploitation, working closely with Nickel Support’s Designated Safeguarding Lead.
3. Maintain Operational Excellence & Profitability
   • Menu Engineering & Innovation: Regularly analyse sales trends to refresh our menu seasonally. Keep it on-trend, high-margin, and operationally manageable for the team.
   • Financial Oversight: Manage the Profit & Loss (P&L), labor costs, inventory, and supply chains to ensure the enterprise remains self-sustaining.
   • Ethical Sourcing: Source ethical, local suppliers that align with our brand values while negotiating the best margins.
   • Gold-Standard Compliance: Act as the primary lead for all Health & Safety, Food Safety, and Fire Safety regulations, ensuring standards are rigorous but accessible to all staff.

Who You Are (The Ideal Candidate)

• The Experience: You have 3+ years of successful management experience in a fast-paced hospitality environment or a commercial social enterprise.
• The Mindset: You possess an entrepreneurial, "owner" mentality. You look at a business and instantly see opportunities for growth, efficiencies, and community engagement.
• The Heart: You have high emotional intelligence (EQ), boundless patience, and a deep, genuine passion for social equity.

The Toolkit

• You have strong financial literacy (P&L management), a knack for menu development, and a solid understanding of basic CRM/social media marketing.

The Credentials

• You hold a deep understanding of H&S regulations and a current Food Hygiene certification.

How We Measure Success (KPIs)

• Revenue Growth: A steady year-on-year increase in daily average takings.
• Customer & Staff Retention: High rates of repeat customers and low staff turnover.
• Flawless Audits: Maintaining our 5-star Food Hygiene Rating and 100% compliance in internal H&S audits.
• Skills Progression: Documented advancement of our trainees with learning disabilities into more complex, independent roles.

Ready to Make Your Mark? If you are ready to use your hospitality superpowers for good, we want to hear from you. Beans and Bloom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.