Job Overview
We are a busy, friendly, independent local garage looking for a customer-focused Automotive Service Receptionist to be the welcoming face and voice of our business. You will manage front-of-house operations, handle incoming customer enquiries and service bookings, coordinate with our workshop technicians, and keep daily administration running smoothly.Because we are a small independent garage, you will play a vital role in ensuring our customers receive a warm, professional, and reliable experience every time they call or visit.
Key Responsibilities
- Customer Service & Front Desk:
- Welcome customers dropping off or collecting vehicles with a polite and helpful attitude.
- Act as the first point of contact for walk-ins, phone calls, and email/online enquiries.
- Bookings & Scheduling:
- Schedule MOTs, services, diagnostics, and repairs into the workshop diary.
- Capture accurate vehicle details (registration, make, model, mileage) and detailed descriptions of customer symptoms or requested work before the vehicle enters the bay.
- Communication & Liaison:
- Keep customers updated on the progress of their vehicle repairs or servicing.
- Relay technical feedback and questions clearly between customers and our mechanics/technicians.
- Administration & Invoicing:
- Prepare job cards, process customer payments, and handle end-of-day till or invoice reconciliations.
- Maintain customer records, service history logs, and reminder systems (e.g., upcoming MOT or service due dates).
- Workshop Support:
- Assist the garage manager with parts ordering coordination, supplier queries, and general housekeeping of the reception and waiting area.
Requirements & Qualifications
- Experience: Previous experience in a reception, customer service, or administrative role—ideally within the motor trade, automotive industry, or a fast-paced local business.
- Communication Skills: Clear, confident, and polite telephone and face-to-face communication skills.
- Technical Aptitude: Basic familiarity with vehicles, car terminology (MOTs, services, brakes, diagnostics), and a willingness to learn more.
- IT & Organisation: Good computer literacy (booking software, email, spreadsheets) and strong multi-tasking skills to handle a busy workshop environment.
- Attitude: A reliable, self-motivated, and team-oriented approach.
What We Offer
- Competitive hourly rate / salary dependent on experience.
- A supportive, close-knit working environment in an independent local garage.
- Free or discounted vehicle servicing for personal use.
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Contact Details:
Nick Chandler Motor Engineer Recruitment Team
