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For Companies At a Glance
- Tasks: Handle inbound calls, book work, and promote additional services to customers.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Gain valuable experience, earn while you learn, and develop your skills.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real difference by helping customers and driving business success.
- Qualifications: No prior experience needed; just a passion for customer service and sales.
The predicted salary is between 15000 - 20000 £ per year.
You will be handling a high volume of inbound calls from existing customers, booking work, processing jobs, and actively promoting additional services we offer. Many of our customers already use one service; your role is to identify opportunities, ask the right questions, and convert enquiries into extra business.
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday, Shifts to be confirmed.
- Expected Duration: 1 Year
- Number of Positions Available: 2
Apprentice Customer Service & Sales Support employer: Nick Brookes Recycling Ltd
Contact Detail:
Nick Brookes Recycling Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service & Sales Support
✨Tip Number 1
Practice your phone skills! Since you'll be handling a high volume of inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with answering questions and promoting services.
✨Tip Number 2
Know the services inside out! Familiarise yourself with all the services we offer so you can easily identify opportunities during calls. The more you know, the better you can convert enquiries into extra business.
✨Tip Number 3
Ask the right questions! During your calls, don’t hesitate to dig deeper. This will help you understand customer needs better and tailor your responses, making it easier to promote additional services.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It shows you're serious about the role and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Apprentice Customer Service & Sales Support
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and promoting our services.
Tailor Your Application: Make sure to customise your application to highlight relevant experience or skills. If you've handled calls or worked in sales before, shout about it! We love seeing how you can fit into our team.
Ask the Right Questions: In your application, demonstrate your ability to ask insightful questions. This shows us that you understand the importance of identifying customer needs and converting enquiries into business opportunities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nick Brookes Recycling Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with the types of calls you’ll be handling and think about how you can promote additional services effectively.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding them fully. Reflect back what you’ve heard to demonstrate your comprehension and engagement.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a mock customer call. Practise common scenarios beforehand so you can showcase your ability to ask the right questions and convert enquiries into sales.
✨Show Enthusiasm for Customer Service
Let your passion for customer service shine through. Share examples from your past experiences where you’ve gone above and beyond for customers. This will help convey your commitment to providing excellent support.