At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join The Nici, a luxury hotel brand focused on outstanding hospitality.
- Benefits: Enjoy competitive salary, staff discounts, meals on duty, and career growth.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Be part of an exciting new hotel opening and shape guest experiences.
- Qualifications: Experience in hotel management and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The Nici is an expanding luxury lifestyle hotel brand known for exceptional guest experiences, contemporary design and outstanding hospitality. We are excited to be opening The Nici Lymington in June, bringing a fresh and stylish hospitality experience to the heart of the New Forest and South Coast. This exciting new hotel will combine luxury accommodation, destination dining and premium guest experiences, creating a vibrant environment for both guests and team members.
As part of the opening team, you will have the opportunity to play an important role in shaping the guest journey and culture of the hotel from day one. We are now looking for an enthusiastic and professional Duty Manager to join the opening team at The Nici Lymington.
The Role
As Duty Manager, you will support the daily operation of the hotel, ensuring exceptional service standards are delivered across all departments. You will work closely with the management team to drive operational excellence, support team performance and create memorable guest experiences. This is a hands-on role suited to someone who thrives in a fast-paced hospitality environment and enjoys leading from the front.
Key Responsibilities
- Oversee the daily operation of the hotel during shifts
- Support all departments to ensure exceptional guest experiences
- Handle guest queries, requests and complaints professionally and efficiently
- Ensure brand standards, presentation and service levels are maintained throughout the property
- Conduct regular operational walk rounds across the hotel
- Support with team supervision, shift management and staff motivation
- Ensure health & safety and security procedures are followed at all times
- Assist with VIP arrivals, events and operational planning
- Deputise for senior management when required
About You
- Previous experience in a hotel supervisory or management role
- Passion for hospitality and guest service excellence
- Strong leadership and communication skills
- Calm, organised and able to work under pressure
- Flexible approach to working shifts, including evenings and weekends
- Professional, hands-on and proactive attitude
What We Offer
- Competitive salary
- Staff discounts and company benefits
- Meals on duty
- Career development opportunities within a growing hospitality group
- Opportunity to be part of an exciting new hotel opening
- Supportive and dynamic working environment
Duty Manager in Pennington employer: Nici Hotels Limited
The Nici is an exceptional employer, offering a vibrant and supportive work culture that prioritises both team member and guest experiences. As part of the opening team at The Nici Lymington, you will enjoy competitive salaries, staff discounts, and ample career development opportunities within a growing luxury hotel brand, all set in the picturesque New Forest and South Coast. Join us to shape the future of hospitality in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Pennington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Nici. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for hospitality shine through. Share stories of how you've created memorable guest experiences in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In a fast-paced environment like The Nici, things can change quickly. Think about how you would handle various scenarios during your interview to demonstrate your calm and organised approach.
We think you need these skills to ace Duty Manager in Pennington
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to exceptional guest service and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role at The Nici. Use keywords from the job description to demonstrate that you understand what we’re looking for and how your skills align with our needs.
Be Professional Yet Approachable:While it’s important to maintain a professional tone, don’t be afraid to let your personality come through. We want to see the real you, so feel free to share anecdotes that showcase your leadership style and ability to connect with guests and team members.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our exciting new hotel opening!
How to prepare for a job interview at Nici Hotels Limited
✨Know the Brand Inside Out
Before your interview, make sure you research The Nici and its values. Understand their commitment to exceptional guest experiences and contemporary design. This will help you align your answers with their brand ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous roles where you've successfully led a team or handled challenging situations. Highlight how you motivated staff and ensured high service standards, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about times when you've dealt with guest complaints or operational challenges. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel's vision for guest experiences or how they support team development. This shows your enthusiasm for the role and helps you gauge if the hotel culture aligns with your values.
