At a Glance
- Tasks: Create unforgettable guest experiences with expert local knowledge and personalised service.
- Company: Join the exciting new opening team at THE NICI hotel.
- Benefits: Competitive salary, career progression, staff discounts, and training opportunities.
- Other info: Dynamic environment with opportunities to learn and grow in a fast-paced setting.
- Why this job: Be part of a brand-new hotel and shape guest experiences from day one.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a personable, knowledgeable, and service-driven Concierge to join our Front of House team for this exciting new opening. You will play a key role in creating memorable guest experiences—acting as the go-to expert for local recommendations, reservations, and personalised service.
Key Responsibilities
- Deliver a warm, professional welcome to all guests
- Provide expert knowledge of the local area, including restaurants, attractions, and activities
- Arrange bookings such as dining, transport, and excursions
- Anticipate guest needs and exceed expectations at every opportunity
- Handle guest requests efficiently and with attention to detail
- Work closely with Reception and wider hotel teams to ensure seamless service
About You
- Previous experience in a Concierge or guest-facing hospitality role preferred
- Passionate about delivering exceptional customer service
- Strong communication and organisational skills
- Friendly, approachable, and proactive
- Good local knowledge (or willingness to learn quickly)
- Ability to remain calm and professional in a fast-paced environment
What We Offer
- Competitive salary
- Opportunities for career progression within a growing brand
- Staff discounts across THE NICI properties
- Training and development opportunities
- The chance to be part of a brand-new hotel opening team
This is a unique opportunity to be part of a new chapter for THE NICI and help shape the guest experience from day one. If you’re passionate about hospitality and love creating unforgettable stays, we’d love to hear from you. Apply now and be part of THE NICI Lymington opening team.
Concierge in Pennington employer: Nici Hotels Limited
At THE NICI, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional service and personal growth. As a Concierge in our new Lymington hotel, you will not only enjoy competitive salaries and staff discounts but also have the unique opportunity to shape memorable guest experiences from the ground up. Join us and take advantage of our commitment to training and career progression within a dynamic and expanding brand.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Pennington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nici Hotels Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nici Hotels Limited
Don't be shy about reaching out to Nici Hotels Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in Pennington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nici Hotels Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nici Hotels Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
