At a Glance
- Tasks: Create unforgettable guest experiences and provide local recommendations.
- Company: Join the exciting new opening of THE NICI Lymington, a boutique hotel in the New Forest.
- Benefits: Competitive salary, career progression, staff discounts, and training opportunities.
- Other info: Dynamic environment with a focus on laid-back luxury and exceptional dining.
- Why this job: Be part of a brand-new hotel and shape guest experiences from day one.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About THE NICI Lymington
Be part of something exciting. THE NICI is expanding, bringing its signature blend of laid-back luxury and contemporary style to the heart of the New Forest with the opening of THE NICI Lymington. Following the success of our Bournemouth hotel, this new destination will offer a fresh, design-led hospitality experience—combining boutique elegance with a relaxed coastal feel. With beautifully curated spaces, exceptional dining, and a focus on guest experience, THE NICI Lymington is set to become one of the region’s most sought-after stays.
The Role
We are looking for a personable, knowledgeable, and service-driven Concierge to join our Front of House team for this exciting new opening. You will play a key role in creating memorable guest experiences—acting as the go-to expert for local recommendations, reservations, and personalised service.
Key Responsibilities
- Deliver a warm, professional welcome to all guests
- Provide expert knowledge of the local area, including restaurants, attractions, and activities
- Arrange bookings such as dining, transport, and excursions
- Anticipate guest needs and exceed expectations at every opportunity
- Handle guest requests efficiently and with attention to detail
- Work closely with Reception and wider hotel teams to ensure seamless service
About You
- Previous experience in a Concierge or guest-facing hospitality role preferred
- Passionate about delivering exceptional customer service
- Strong communication and organisational skills
- Friendly, approachable, and proactive
- Good local knowledge (or willingness to learn quickly)
- Ability to remain calm and professional in a fast-paced environment
What We Offer
- Competitive salary
- Opportunities for career progression within a growing brand
- Staff discounts across THE NICI properties
- Training and development opportunities
- The chance to be part of a brand-new hotel opening team
Join Us
This is a unique opportunity to be part of a new chapter for THE NICI and help shape the guest experience from day one. If you’re passionate about hospitality and love creating unforgettable stays, we’d love to hear from you. Apply now and be part of THE NICI Lymington opening team.
Boutique Hotel Concierge for New Forest Opening in Pennington employer: Nici Hotels Limited
At THE NICI Lymington, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional service and personal growth. As part of our opening team, you will enjoy competitive salaries, career progression opportunities, and comprehensive training, all while working in a stunning location that combines boutique elegance with a relaxed coastal atmosphere. Join us in creating unforgettable guest experiences and be a key player in shaping the future of our exciting new hotel.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Hotel Concierge for New Forest Opening in Pennington
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at THE NICI or similar venues. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for guest experiences shine through. Remember, they’re looking for someone who fits their vibe!
✨Tip Number 3
Do your homework! Familiarise yourself with the New Forest area and THE NICI’s offerings. Being able to chat about local hotspots and how you can enhance guest experiences will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of THE NICI family from the get-go.
We think you need these skills to ace Boutique Hotel Concierge for New Forest Opening in Pennington
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality—this is your chance to connect with us on a personal level.
Highlight Relevant Experience:Make sure to showcase any previous experience in concierge or guest-facing roles. We’re looking for someone who knows their stuff, so don’t be shy about mentioning specific skills or situations where you’ve gone above and beyond for guests.
Do Your Research:Familiarise yourself with the New Forest area and THE NICI’s unique offerings. Mentioning local attractions or dining spots in your application shows us that you’re proactive and genuinely interested in the role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at THE NICI Lymington!
How to prepare for a job interview at Nici Hotels Limited
✨Know Your Local Area
As a Concierge, having expert knowledge of the local area is crucial. Research popular restaurants, attractions, and activities in the New Forest before your interview. This will not only impress your interviewers but also show your genuine interest in providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples from your previous roles where you went above and beyond for guests. Highlight your ability to anticipate needs and handle requests efficiently. This will demonstrate your passion for delivering outstanding customer service, which is key for this role.
✨Practice Your Communication Style
Since you'll be the go-to expert for guests, effective communication is essential. Practice articulating your thoughts clearly and confidently. Consider role-playing common guest scenarios with a friend to refine your approach and ensure you come across as friendly and approachable.
✨Stay Calm Under Pressure
The hospitality environment can be fast-paced, so it's important to convey your ability to remain calm and professional. Think of past experiences where you successfully managed stressful situations and be ready to share these stories during your interview. This will reassure them that you can handle the demands of the role.
