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- Tasks: Welcome guests, assist with luggage, and ensure a smooth hotel experience.
- Company: Exciting new luxury coastal resort opening in summer 2026.
- Benefits: Career development opportunities, staff meals, and employee discounts.
- Other info: Perfect for those who love guest interaction and fast-paced environments.
- Why this job: Join a dynamic team and be part of a vibrant hotel opening.
- Qualifications: Friendly attitude, strong communication skills, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
The NICI Newquay is an exciting new luxury coastal resort opening in summer 2026, bringing a vibrant lifestyle‑hotel concept to the Cornish coast. The hotel is transforming the historic former Hotel Victoria into a stylish destination overlooking the Atlantic Ocean. The property will feature around 82 guest rooms, a spa with a 20‑metre indoor pool, thermal suite and treatment rooms, a gym, and vibrant restaurants including the Italian‑inspired Amalfi’s and the relaxed beach café Tucker Rocks.
This new hotel is inspired by the success of the flagship The NICI, a luxury boutique resort that opened after a major refurbishment and introduced a Miami‑style beach‑club atmosphere with spa, outdoor pool, restaurants and premium guest experiences. The Newquay property will replicate this relaxed yet high‑end hospitality style, creating a luxury lifestyle destination with a strong focus on guest service, atmosphere, and memorable experiences.
Job Overview
The Porter plays a key role in delivering an outstanding guest experience from the moment guests arrive. As one of the first team members guests meet, you will provide a warm welcome, assist with luggage and transportation, and support the Front Office team to ensure smooth daily operations. This role is ideal for someone passionate about hospitality who enjoys interacting with guests and being part of a dynamic new hotel opening.
Key Responsibilities
- Welcome guests on arrival and assist with luggage to and from rooms
- Escort guests to their rooms and explain hotel facilities and services
- Maintain a welcoming and professional presence at the hotel entrance and lobby
- Assist with guest requests including directions, taxis, and local recommendations
- Handle guest deliveries, packages, and messages promptly
- Maintain luggage storage areas in an organised and secure condition
- Support the reception and concierge teams during busy periods
- Ensure the lobby and entrance areas are clean, tidy, and presentable at all times
- Follow hotel health, safety, and security procedures
Requirements
- Friendly, positive and professional attitude
- Strong communication and customer service skills
- Physically able to lift and move luggage
- Flexible availability including evenings, weekends and holidays
- Previous hospitality experience is desirable but not essential
Skills & Personal Qualities
- Passion for guest service and hospitality
- Team player with a proactive approach
- Good attention to detail
- Ability to work in a fast‑paced luxury hotel environment
- Knowledge of the local Newquay area is an advantage
Why Join Us
- Be part of an exciting new luxury hotel opening
- Work in a dynamic lifestyle hospitality brand
- Opportunities for career development within the NICI group
- Staff benefits, meals on duty and employee discounts
Compensation: To be discussed
Porter in Newquay employer: Nici Hotels Limited
Contact Detail:
Nici Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter in Newquay
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local area. This way, when you meet guests, you can provide them with all the info they need to have a fantastic stay.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so make sure you greet every guest with a smile and a friendly attitude. It sets the tone for their entire experience at the hotel.
✨Tip Number 3
Be proactive! If you see a guest struggling with luggage or looking lost, jump in to help. Showing initiative not only enhances the guest experience but also highlights your commitment to excellent service.
✨Tip Number 4
Apply through our website! We’re excited to find passionate individuals who want to be part of this new luxury hotel opening. Don’t miss out on the chance to join our dynamic team!
We think you need these skills to ace Porter in Newquay
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through! Share any experiences that highlight your enthusiasm for making guests feel welcome and valued. We want to see that you’re excited about being part of our vibrant team.
Be Personable and Professional: Remember, you’ll be one of the first faces our guests see! Use a friendly tone in your application and convey your professional attitude. This will help us envision how you’ll interact with guests at The NICI Newquay.
Highlight Relevant Skills: Even if you don’t have direct experience in hospitality, think about transferable skills you might have. Communication, teamwork, and attention to detail are key for us. Make sure to mention any relevant experiences that showcase these abilities!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Nici Hotels Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research The NICI Newquay thoroughly. Familiarise yourself with its facilities, services, and the overall vibe of the hotel. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating that warm, welcoming atmosphere.
✨Show Off Your People Skills
As a Porter, you'll be the first point of contact for guests, so it's crucial to demonstrate your strong communication and customer service skills. Prepare examples from your past experiences where you've gone above and beyond to assist someone, whether in hospitality or another field.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the luxury environment at The NICI Newquay and shows that you take the opportunity seriously.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult guest or managing multiple requests at once. Think through these scenarios beforehand and prepare your responses to showcase your problem-solving skills and ability to stay calm under pressure.