At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch service in a luxury hotel.
- Company: Join THE NICI Newquay, a vibrant beach club hotel redefining coastal stays.
- Benefits: Enjoy competitive pay, career growth, discounts, and meals while on duty.
- Other info: Join a fun, inclusive team with unique training and progression opportunities.
- Why this job: Be part of an exciting new hotel opening and shape unforgettable guest experiences.
- Qualifications: Experience in hotel reception or customer service with great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Think… Beach Club meets Spa Resort. THE NICI Newquay is preparing to make waves on the Cornish coast with an exciting new hotel opening following a significant refurbishment and we’re looking for exceptional talent to help lead this next chapter. Building on the success of THE NICI brand, already recognised as one of the UK’s most exciting hotel concepts, THE NICI Newquay will bring a fresh, elevated hospitality experience to one of the country’s most iconic seaside destinations. This investment will transform the property into a lifestyle‑led beach club hotel, combining luxury accommodation, vibrant food & beverage, wellness, and inspiring event spaces. Set in an enviable position overlooking the ocean, THE NICI Newquay will redefine coastal stays in Cornwall, appealing to leisure, corporate, and social markets alike. Be part of a fun, welcoming, and inclusive team where you can thrive, shape a new opening, and build your career in a vibrant and ambitious environment.
The Role
The Receptionist is the first point of contact for guests, delivering a polished, professional, and welcoming service that embodies the luxury ethos of The Nici.
Key Responsibilities
- Greet and assist guests upon arrival.
- Manage check-ins, check-outs, and reservations efficiently.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest queries and complaints with professionalism.
- Maintain a tidy and organised reception area.
Candidate Profile
- Previous experience in hotel reception or customer service.
- Excellent communication and interpersonal skills.
- Professional, approachable, and guest-focused.
At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
Hotel Receptionist in Newquay employer: Nici Hotels Limited
At THE NICI Newquay, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that encourages personal and professional growth. With competitive salaries, bespoke career pathways, and unique training opportunities, our team members can thrive in a dynamic environment while enjoying benefits like hotel stay discounts and complimentary meals during shifts. Join us in redefining luxury hospitality on the stunning Cornish coast and be part of an exciting new chapter at one of the UK's most innovative hotel concepts.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Newquay
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on THE NICI Newquay. Familiarise yourself with their services, ethos, and what makes them stand out. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family, like handling guest queries or complaints. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the luxury ethos of THE NICI. Look polished and professional to show you're serious about the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Hotel Receptionist in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your CV and cover letter. Remember, we’re all about creating a fun and welcoming environment at THE NICI.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in hotel reception or customer service. We’re looking for candidates who can deliver that polished, professional service, so emphasise any skills or experiences that align with our luxury ethos.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points where necessary and make sure to include all the key details about your previous roles and responsibilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at THE NICI Newquay!
How to prepare for a job interview at Nici Hotels Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research THE NICI Newquay thoroughly. Familiarise yourself with their services, facilities, and the unique experience they offer. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their vision.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the face of the hotel. Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests, as this will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a guest complaint?' or 'What does excellent customer service mean to you?'. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress professionally and in line with the luxury ethos of THE NICI. A polished appearance will reflect your understanding of the hospitality industry and your commitment to representing the hotel well.
