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For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth hotel experience.
- Company: Exciting new luxury coastal resort opening in summer 2026.
- Benefits: Be part of a dynamic team in a stylish, vibrant environment.
- Other info: Flexible hours and opportunities for growth in a luxury setting.
- Why this job: Join a passionate hospitality team and create memorable guest experiences.
- Qualifications: Friendly attitude, strong communication skills, and a love for customer service.
The predicted salary is between 20000 - 25000 £ per year.
The NICI Newquay is an exciting new luxury coastal resort opening in summer 2026, bringing a vibrant lifestyle‑hotel concept to the Cornish coast. The hotel is transforming the historic former Hotel Victoria into a stylish destination overlooking the Atlantic Ocean. The property will feature around 82 guest rooms, a spa with a 20‑metre indoor pool, thermal suite and treatment rooms, a gym, and vibrant restaurants including the Italian‑inspired Amalfi’s and the relaxed beach café Tucker Rocks.
This new hotel is inspired by the success of the flagship The NICI, a luxury boutique resort that opened after a major refurbishment and introduced a Miami‑style beach‑club atmosphere with spa, outdoor pool, restaurants and premium guest experiences. The Newquay property will replicate this relaxed yet high‑end hospitality style, creating a luxury lifestyle destination with a strong focus on guest service, atmosphere, and memorable experiences.
Job Overview
The Porter plays a key role in delivering an outstanding guest experience from the moment guests arrive. As one of the first team members guests meet, you will provide a warm welcome, assist with luggage and transportation, and support the Front Office team to ensure smooth daily operations. This role is ideal for someone passionate about hospitality who enjoys interacting with guests and being part of a dynamic new hotel opening.
Key Responsibilities
- Welcome guests on arrival and assist with luggage to and from rooms
- Escort guests to their rooms and explain hotel facilities and services
- Maintain a welcoming and professional presence at the hotel entrance and lobby
- Assist with guest requests including directions, taxis, and local recommendations
- Handle guest deliveries, packages, and messages promptly
- Maintain luggage storage areas in an organised and secure condition
- Support the reception and concierge teams during busy periods
- Ensure the lobby and entrance areas are clean, tidy, and presentable at all times
- Follow hotel health, safety, and security procedures
Requirements
- Friendly, positive and professional attitude
- Strong communication and customer service skills
- Physically able to lift and move luggage
- Flexible availability including evenings, weekends and holidays
- Previous hospitality experience is desirable but not essential
Porter in Cornwall employer: Nici Hotels Limited
Contact Detail:
Nici Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter in Cornwall
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out The NICI's website and social media. Understanding their style and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your warm welcome! As a Porter, first impressions matter. Role-play greeting guests and assisting with luggage to make sure you come across as friendly and professional during your interview.
✨Tip Number 3
Show off your local knowledge! Guests love insider tips. Brush up on local attractions and restaurants so you can impress the interviewers with your recommendations and demonstrate your passion for guest service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of this exciting new hotel opening right from the start!
We think you need these skills to ace Porter in Cornwall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Porter role at The NICI Newquay. Highlight any relevant experience or skills that align with our focus on guest service and creating memorable experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new luxury resort.
How to prepare for a job interview at Nici Hotels Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you’ve gone above and beyond for guests, as this will demonstrate your commitment to providing outstanding service.
✨Know the Hotel Inside Out
Familiarise yourself with The NICI Newquay and its offerings before the interview. Being able to discuss the hotel’s features, like the spa or restaurants, shows that you’re genuinely interested and prepared to represent the brand.
✨Practice Your Communication Skills
As a Porter, strong communication is key. Practice answering common interview questions clearly and confidently. You might even role-play scenarios where you welcome guests or assist them with requests to showcase your customer service skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only reflects your understanding of the hospitality environment but also shows respect for the opportunity to join their team.